Business Administration Team Leader

As the Business Administration Team Leader, you will be responsible for managing a number of Estates & Facilities general offices and reception teams across ABUHB sites. You'll ensure smooth and efficient service delivery, maintain high standards of financial and administrative compliance, and support staff development and performance. As part of the general office function you will provide expert knowledge and support to the Operational management teams.

You will work independently, using your initiative to prioritise workloads, develop and implement standard operating procedures, and ensure consistent communication between sites and the central business team. Your leadership will be key in maintaining a responsive, high-quality service for patients, staff, and visitors.

The post holder will also be responsible for ensuring there is cover within all general offices and receptions when there are staff shortages, escalating to the management team where appropriate.

• Lead and manage general office and reception staff across multiple sites.
• Develop and implement SOPs for administrative and financial tasks.
• Ensure compliance with Health Board policies and financial procedures.
• Oversee cash handling, deposits, and recharge processes.
• Provide training, support, and supervision to staff.
• Provide administrative support to the Operational Management teams
• Handle queries and complaints with professionalism and sensitivity.
• Maintain accurate records and use Health Board systems effectively.
• Support service improvement initiatives and team development.

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

The post holder will operate under the business management function ensuring there is clear communication between the sites and central business team, and that all processes are carried to ensure the smooth running off the whole business management function.

The post holder will develop and implement processes and standard operating procedures for all tasks within the general office and reception function to ensure staff are able to carry out all tasks that are expected of them. They will work automatously without direct supervision and make decisions within remit of role using own initiative escalating to the management team where required.

• Maths & English GCSE A-C grade or equivalent
• NVQ level 4 Business Administration or equivalent knowledge and experience
• ILM level 3 or equivalent knowledge and experience
• In depth knowledge of general offices processes i.e., full understanding of standing financial procedures and associated policies
• Proven ability to work within an administration role undertaking a range of tasks
• In depth knowledge of Microsoft 365
• Evidence of Continuing Professional Development
• ECDL or equivalent certificate

• Ability to adhere to Policy & Procedures
• Experience of managing staff
• Experience of working in a busy and challenging environment
• Experience of working in a customer focussed…