Assistant Manager - Cadillac

Tommy’s is looking for an individual to exceed guest expectations while providing a friendly guest experience. The Assistant Site Manager will help with daily operations under the general manager and ensure all company standards are being followed.

• Base pay and eligibility for annual profit-sharing bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• 401k match and complimentary financial planning services
• Dependent care FSA with on-site Daycare Options
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Growing nationwide brand / presence

• Oversee all aspects of the site including but not limited to:
• Accurately track and handle invoices for payment and record invoices in the Management App.
• Ensure that the work schedule is properly made (for 3 weeks in advance) and appropriate for projected sales, to ensure that you are meeting your labor budget.
• Ensure a safe, secure, clean, and well-maintained business operation
• Investigate and handle all guest-related complaints, issues, and ensure top-notch guest service in all operations.
• Perform all POS and computer related systems tasks
• Able to manage opening, mid, and closing shifts on a weekly basis
• Retain and create new guest relations
• Maintain unit, grounds, and car wash
• Must be proficient in all opening and closing tasks.
• Update inventory and reports as needed
• Communicate effectively all necessary business operations with leadership
• Enforce cleaning and thorough hourly inspections
• Properly assign team members in positions to provide efficient operation and quality service
• Guest damage/ incident claims: handle guests in a positive manner, collect data, assist with the completion of a claim, ordering parts, calling guests, etc.
• Drive for Top Level KPI’s within the franchise community
• Ensure site follows Franchise standard of Tommy’s Express operations
• Assist in ordering parts for the wash
• Oversee wash cleaning and bring attention to any required maintenance, enforcing completion of the Wash Cleaning List
• Team Member Relations:
  • Following responsibilities
  • Manage team of direct reports and developing relationships
  • Following checklists
  • Providing team accountability
• Any additional tasks that pertain to benefiting the company and taking care of the guests
• Be an Ambassador for our Unlimited Club
• Professionally interview and hire the best qualified candidates based on the role responsibilities and federal labor guidelines
• Keep team members on task with clear, written, and measurable goals
• Properly handle disciplinary and human resources issues.
• Conduct team member performance evaluations and disciplinary actions.
  • Create and deliver corrective actions with assistance from HR.
  • Assist in mid-year and end of year reviews
• Review and approve timecards
• Unit Management:
  Ensure that all UKG responsibilities are complete
  • This may include scheduling team members in HRIS system.
  • This may include reviewing and approving team member timecards
• Other duties as assigned; duties and responsibilities may change at any time with or without notice.

• Train and onboard new team members on all team member positions, utilizing Tommy’s U training tools and systems and verifying completion of all assigned training
• Ensure team members are knowledgeable on situational awareness and up to date safety procedures
• Implement and enforce policies, procedures, and the employee handbook to all team members
• Develop Future Leaders on the following items
  • How to run a shift
  • How to make a schedule
  • How to handle and warranty request report
  • How to handle issues with team members and complete proper documentation
  • How to complete and manage the hourly position board

• Proven Experience in a successful guest service role
• Exceptional verbal and communication skills
• Must be able to problem solve and multi-task
• High School Diploma or GED