Field Service Technician - Utility Trucks & Equipment

Company Information

Custom Truck One Source “CTOS” Cabot offers utility and pipeline equipment such as aerial devices, digger derricks, material handlers, pole trailers, and more. Our clients include the largest utilities, telecom, construction, forestry, oil, and rail companies across the nation.

4045 Highway Five, Cabot, Arkansas 72023.

Primary responsibility is to perform vehicle troubleshooting, repair and maintenance on chassis and track-mounted aerials, digger derricks, cranes, high rail, and other equipment in accordance with dealer and factory standards, in the field.

• Provide mechanics tools and a valid driver’s license (CDL is a plus).
• Must be able to travel overnight when needed.
• Pay based on experience; overtime as needed; healthcare plan; paid vacation, sick & holiday time off; 401(k) match; uniforms; safety-boot & safety glasses allowance; ongoing training; tool discount program.

• Reports to Service Manager, who will provide brief description of issues and support information related to the vehicle.
• Read and interpret equipment manuals and repair orders/instructions to perform required maintenance and service (must be able to utilize laptop, etc. to access needed information and perform diagnostic tests).
• Performs work as outlined in work instructions set forth by Service Manager; efficiently, accurately, and in accordance with Custom Truck One Source standards.
• Diagnose and repair LMI Diagnostics (Load Moment Indicator) and CAN bus (Controller Area Network).
• Experience troubleshooting and repair of Utility trucks & Equipment including electrical and hydraulics.
• Inspect and service vehicles and make repairs and adjustments both at the service center and in the field.
• Verify work performed, road test vehicles as necessary.
• Prepare inspection reports, repair orders (recording service time and parts costs) and timecards completely and accurately.
• Tag all warranty and core parts for return.
• Advise management immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
• Attend CTOS safety training and follow all safety requirements.
• Attend CTOS and factory-sponsored training classes.
• Understand and follow federal, state and local regulations such as those governing the disposal of hazardous wastes.
• Communicate easily with customers and internal departments to ensure minimal equipment downtime.
• Flexibility to travel beyond the area of coverage, based on business need.
• Work closely with Service Manager to grow and improve customer satisfaction.
• Additional duties or responsibilities as designated by the Service Manager.

• Electrical, schematic / blueprints, hydraulic, welding, and related experience.
• Experience with Quick Serve, DTNA, or related diagnostic software.
• DOT, ANSI, and Dielectric testing desired.

• High School diploma or GED.
• Five years of related experience (Shop Tech and Field Tech).
• Must hold a valid driver’s license (CDL Class B a plus).
• Must have your own tools.
• Proficient in documentation using software, meeting deadlines and schedules.

• 401(k) with Employer Match
• Health Care including Dental, Vision, and Life Insurance
• Paid Vacation, Sick and Holidays
• STD/LTD
• Employee Stock Purchase Plan
• Partner Discounts
• Investment in Employee Development & Training

Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please note that we do not offer sponsorship for work authorization. Only candidates authorized to work in United States without the need for sponsorship will be considered for this position.