Client Service Coordinator

Position Title

Client Service Coordinator (30152) (30624) )

The Montana Department of Public Health and Human Services (DPHHS) Office of Public Assistance (OPA) is seeking a Client Service Coordinator to provide direct customer service to the public through in-person visits and telephone support. The role involves assessing eligibility for public assistance programs such as TANF, SNAP, and health coverage, processing applications, and guiding clients to required documentation.

• Listen to clients, advise them of available assistance, and review their applications.
• Process applications and benefits in a timely manner.
• Interview clients, interpret policies and procedures, and resolve complex eligibility questions.
• Handle a large caseload with competing priorities in a fast‑paced customer service environment.

• Knowledge of public assistance programs and eligibility requirements.
• Knowledge of customer service principles, practices, and positive public relations.
• Detail oriented, time‑management, and multitasking skills.
• Ability to adhere to confidentiality and proper release of information.
• Associate’s degree or certificate in communications, office management, business, human services, sociology, psychology, or related field AND four years of experience determining or processing eligibility for social programs and/or health, financial loans, unemployment, collections, call center, etc.
• OR high‑school graduation AND five years of professional customer service experience managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards.
• OR related bachelor’s degree and two years of job‑related experience.

Applicant candidates must complete the state application and upload all required documents through the Montana State Careers site at www.state careers.mt.gov
. Successful applicants will be subject to background checks and reference checks before an offer is extended. DPHHS is an equal‑opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

• Position may be eligible for partial telework within the state of Montana.
• Applicant pool statement:
  If another department vacancy occurs in this job title within six months, the same applicant pool may be used for selection.
• Training assignment:
  Employees in training assignments may be paid below the base pay established by agency pay rules.

$28.30 - $28.30 Hourly

• Health insurance
• Paid leave & holidays
• Retirement plan
• Telework eligible (full‑time telework not available; schedule must be supervisor approved)

2

Standard

Day

No

Butte Agency :
Department of Public Health & Human Services Union :
Montana Federation of Public Employees

Jan 27, 2026

Name:
Amber Hultin
Email:
Amber.

Hultin
Phone:

The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay tana Job Service Offices also offer services covering assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.