Shift Leader - Butte, MT; Harrison

Overview

Ready to join a team that's always buzzing with excitement? As a City Brew team member, our purpose is coffee without compromise. We believe our baristas are the heart and soul of our coffee culture. At City Brew, we value our team members. Our mission is to be an industry leader in product quality and customer service. We hire and empower positive people with positive attitudes who are truly committed to brewing exceptional guest experiences with every cup.

We are fanatically committed to providing our customers with the finest coffee around. This commitment is matched by our passion for top-notch service. Every decision we make and every cup we brew is driven by our love for quality coffee, our respect for our customers, and our dedication to excellence.

Apply now and help us make every sip sensational!

Location: 2902 Harrison, Butte, MT

Job : 635

# of Openings: 1

Job Description: Shift Leader at City Brew Coffee

Position Title: Shift Leader

Location: City Brew Coffee - Butte, MT (2902 Harrison, 59701)

Employment Type: Full-time/Part-time

Reports to: Store Manager

City Roasting Company LLC dba City Brew Coffee is dedicated to providing exceptional coffee experiences to our community. We pride ourselves on our high-quality products, outstanding customer service, and welcoming atmosphere. Our team is passionate about coffee, and we strive to create a place where customers can relax, socialize, and enjoy the perfect cup.

The Shift Leader plays a key role in serving without compromise. The Shift Leader is responsible for ensuring the smooth operation of City Brew Coffee during their assigned shifts. This role involves overseeing staff, maintaining excellent customer service standards, and ensuring that all operational procedures are followed. The Shift Leader acts as the point of contact for employees and customers in the absence of the Store Manager, ensuring a positive experience for all.

• Supervise and support baristas and other staff members.
• Assist in training new employees and provide ongoing coaching.
• Foster a positive and collaborative team environment.
• Guide and motivate team members to provide exceptional customer service.
• Lead by example in delivering high-quality service and maintaining professionalism.
• Provide exceptional customer service and resolve any customer issues or complaints promptly.
• Ensure that all customers are greeted and served in a friendly and efficient manner.
• Demonstrate SERVE (Smile, Engage, Respect, Visible, Eager) principles consistently.
• Take initiative in resolving customer issues or conflicts efficiently.
• Ensure that all team members understand and adhere to service standards.
• Open and close the store following standard procedures.

• Monitor inventory levels and assist with ordering supplies as needed.
• Ensure that all equipment is functioning correctly and report any maintenance issues.
• Maintain cleanliness and organization of the store.
• Manage bank deposits/runs (must be 18 years of age or older to handle bank deposits).
• Stay up to date on all company training materials and initiatives via City Brew’s learning management system (CBU).
• Understand and implement all store cash handling procedures.
• Manage cash register operations and ensure accurate cash handling.
• Conduct daily cash reconciliation and deposit procedures.
• Assist with financial reporting as required.

• Ensure that all beverages and food items meet City Brew Coffee’s quality standards.
• Adhere to health and safety regulations and guidelines.

• Demonstrate a good understanding of City Brew Coffee's menu offerings.
• Proactively suggest additional items to customers to enhance their experience.
• Contribute to achieving sales targets through effective upselling techniques.
• Implement strategies to increase sales and meet or exceed targets.
• Encourage upselling and promotion of high-margin items among team members.
• Analyze sales data and customer feedback to identify opportunities for improvement.
• Actively engage in promotional activities and initiatives to drive revenue.

• Maintain a clean, organized, and sanitary workstation at all times.
• Ensure proper handling and storage of…