Computer Systems Support Specialist

If you are ready to keep our Butte-Silver Bow community connected and moving forward, apply today. As a Computer Systems Support Specialist, you’ll play a vital role in supporting the technology that powers every corner of the City-County. From ensuring reliable network connections to supporting desktops, laptops, tablets, printers, and servers, your expertise will help our employees serve the public with confidence and efficiency.

In this role, you’ll dive into troubleshooting, analysis, research, and creative problem-solving—making each day a chance to strengthen the systems our community depends on. Your work keeps people connected, services running, and progress possible.

This position is covered under a Collective Bargaining Agreement between the City-County of Butte-Silver Bow and the Teamsters, Local No 2-IT.

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• Diagnoses PC and network problems and takes appropriate action based on findings.
• Consults with City-County personnel on information technology needs and provides appropriate solutions to meet the stated goals and objectives.
• Provides technical support for City-County personnel in the use of local resources and first-level support for networked resources.
• Installs, configures, and maintains all computers (including laptops and tablets).
• Sets up new computers with optional equipment and network connections according to City-County policies and procedures.
• Maintains City-County network user accounts according to stated policies and procedures.
• Orients and trains new City-County personnel on technology policies and procedures.
• Performs preventative maintenance of PC equipment.
• Installs and tests new and/or updated PC software/hardware.
• Advices and assists other City-County personnel as necessary to maintain end‑user service.
• Performs additional related work as required.
• Performs all duties and work assignments in a safe, healthy, and environmentally sound manner. Specifically, complies with the Health & Safety Program; maintains work area in a safe and orderly manner; identifies and reports unsafe conditions; reports all accidents; wears required personal protective equipment; and attends safety‑related meetings, training sessions, fit testing, etc.
• Performs all duties and work assignments in compliance with project quality requirements.
• Acts responsibly and ethically, and in conformance with generally accepted business, occupational, and professional standards.
• Performs other duties as assigned.

• Knowledge of word processing and spreadsheet applications. Knowledge of troubleshooting and problem‑solving, client relations skills, requirement assessment and analysis, project management methodology, and principles of the Information Technology Interface Library (ITIL).
• Ability to multitask and work cooperatively with others. Effective verbal and written communication skills.
• Technical knowledge of the operations and maintenance of computers, preferably in a networked environment.
• Technical knowledge of current City-County computer operating systems.
• Knowledge of industry standard computer software and hardware technologies.
• Knowledge of industry standard business applications, such as Microsoft Office.
• Working knowledge of new and emerging information system technologies.
• Working knowledge of public sector information system policies, practices, and procedures, such as HIPAA, FIPS
  140‑2 and CJIS.
• Knowledge of City-County departmental functions, procedures, policies and organization.
• Good knowledge of accounting and mathematical equations for end‑user application assistance as well as budget development.
• Skilled in listening and understanding the information system needs of City-County departments and employees.
• Exceptional interpersonal communication skills.
• Ability to effectively communicate verbally and in writing, technical information to both a technical and non‑technical audience.
• Ability to teach and encourage others to learn and adopt new practices and procedures to effectively accomplish work objectives.
• Ability to establish and maintain mutually beneficial working relationships with department and division heads and City-County employees, as well as…