Account Director

Join to apply for the Account Director role at Riverlite part of Xperience

Location:

Bury St Edmunds

Contract Type:
Permanent

Xperience helps SMEs unlock the full potential of their business using Digital Solutions, built with Xperience. Our industry experts get to know our client’s business inside and out, exploring processes, pain points and people, to build tailored technology across Cloud & IT Services, Cyber Security, CRM, and ERP. With solutions designed around client operations, we provide the freedom to be more productive and focus on what is important for your business – without getting side tracked by the admin.

At Xperience, we create digital solutions with the power to improve and protect your business, both now and in the future.

Our people are what make us different. They are the primary reason our clients recommend us. Their unique skills and infectious energy help our clients focus on what matters most. Our people actively engage with clients using a collaborative style that prioritises teamwork and trust.

As a rapidly growing business, we look for people who share our values (of integrity, collaboration, ambition and success) to come on our growth journey with us, and create an amazing career #Builtwith Xperience

• Lead the account management strategy for our largest and most strategic clients.
• Develop and execute robust Account Plans to drive retention, cross-sell and up-sell opportunities.
• Act as the senior escalation point for client issues, proactively managing risk and service improvement.
• Chair and attend Quarterly Business Reviews (QBRs), ensuring alignment with client objectives and value realisation.
• Ensure all client contracts deliver maximum profitability, managing renewals, WIP and commercial performance.
• Achieve net‑zero customer attrition across managed accounts.

• Proactively target and acquire new customers within defined regions or vertical markets, aligned to our GTM strategy.
• Build and manage a rolling 90‑day outbound prospecting plan using phone, email, Linked In, events and partner referrals.
• Qualify and manage all inbound enquiries, ensuring rapid follow‑up and progression through the sales process.
• Build referral partnerships with regional networks, professional services firms and industry groups.
• Consistently achieve monthly and annual new business revenue targets.

• Own the end‑to‑end sales process from initial engagement through to deal close.
• Run high‑quality discovery conversations focused on business outcomes and operational challenges.
• Collaborate with presales, solution architects and delivery teams to design compelling, outcome‑led solutions.
• Prepare proposals, quotations, commercial models and SOW inputs.
• Navigate complex, multi‑stakeholder decision‑making and procurement processes.
• Maintain accurate pipeline, forecasting and activity tracking in Connect Wise and Dynamics
  365.

• Ensure full and compliant use of Connect Wise to support account strategies, pre‑sales engagement and forecasting.
• Work closely with Delivery teams to ensure smooth handover from sale to implementation.
• Partner with Marketing to support campaigns, content creation, lead generation and event follow‑ups.
• Share market insights, competitor intelligence and best practices across the Commercial team.
• Support peer learning, coaching and collaboration across departments and locations.

• Establish and monitor account KPIs, client risk indicators and growth opportunities.
• Demonstrate company values and behaviours in all client and internal interactions.
• Take ownership of personal development, maintaining strong product and market knowledge through continuous learning.

• Achievement of new business revenue targets
• Growth and profitability of strategic accounts
• Cross‑sell and up‑sell revenue generation
• High client satisfaction and retention
• Accurate forecasting and CRM discipline

• Private Medical Insurance on completion of probationary period for you, with option to add spouse and children and…