Shift Lead

B&Q Bury St Edmunds, England, United Kingdom

Permanent Contract – 36.75 Hours per week

Full-time equivalent £28,224 per annum (Inclusive of £505 per annum store‑specific location allowance) + Pension + 6.6 Weeks Holiday

Every day we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll play a key part in this.

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’ll oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work and customers love to shop. In this role you will:

• Be the heartbeat of the store day‑to‑day and ensure operations run smoothly.
• Deploy colleagues correctly to ‘make every customer count’ throughout your shift.
• Serve as the first point of contact for customers and colleagues.
• Ensure the store remains safe at all times.

We are looking for the following qualities:

• Passionate about customers and doing the right thing for them.
• Globally minded and not constrained to specific areas of the store.
• Safety conscious with an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Brings energy to each day and motivates those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, so everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us continue to put diversity and inclusion at the heart of our business.

We recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits. As well as a competitive salary, our benefits package includes:

• Award‑winning pension scheme
• Share Save options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact  for any recruitment adjustments.