Apprentice IT Desktop Support

Overview

As a member of the IT team, you will assist in providing skilled and efficient support for desktop hardware and systems throughout the council and its partner organisations. You will learn how to build, install and maintain PC workstations and, with experience, become involved in resolving tickets on our Helpdesk. You will assist with IT aspects of office moves, provide general administrative support to the IT function, and gain experience working within the wider IT team.

• Assist in providing desktop hardware and systems support across the council and partner organisations
• Build, install and maintain PC workstations
• Resolve tickets on the Helpdesk as experience is gained
• Support IT aspects of office moves
• Provide general administrative support to the IT function and collaborate with the wider IT team

• No work experience required, but must be willing to learn
• Demonstrate good communication and IT skills
• GCSEs 9–4 (formerly A–C) in Maths, English and IT or equivalent
• A Diploma or A level in Computing (Level
  3) would be beneficial but not essential
• Must meet the requirements to be eligible for an apprenticeship

• Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
• Generous pension scheme - contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 26%
• Life assurance - a payment of three times your annual salary
• Flexible working options to enable work/life balance
• Agile working - ability to work in the office and from home
• Access to a unique employee benefits package including discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
• Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and Smart Tech (buy the latest tech products interest free and repay through your monthly salary)
• Rail and bus staff discounts
• A range of Health and Wellbeing initiatives including an employee assistance programme
• Discounted membership at Abbeycroft Leisure centres
• A culture of learning inspiring staff to focus on continuous learning
• Modern office accommodation, Starting salary £10 per hour plus excellent employee benefits package