Crisis Care Practitioner - Mental Health Option

Role Overview

Is a role where you can provide a safe and calm space for people suffering from mental health crisis appealing to you? This could be the job for you. We’re looking for talented mental health professionals, including nurses, social workers and occupational therapists to work in our 111 Mental Health Option Crisis Service in Suffolk.

Our vision is to ensure that all service users, carers and professionals have access to a crisis service 24/7 that can provide support, advice and assessment in a compassionate, patient and recovery focused way. We believe that crisis is self-determined by the person or people experiencing the situation and that this requires an empathetic and non-judgmental approach, which holds those experiencing the crisis at the very centre.

Working via telephone conducting assessments across the crisis pathway, our Crisis Care Practitioners are experts in validating, de‑escalating crisis and coaching people in distress tolerance and emotional regulation strategies.

Using a range of brief psychological interventions, our Crisis Care Practitioners work within the recovery model of care by empowering patients, carers and families to manage distress and crisis effectively.

You’ll be undertaking clinical risk assessments, based on latest empirical evidence and compliance with local policies and procedures with awareness and knowledge of safeguarding of adults and children and positive risk management.

• Job description subject to job evaluation*
• Previous Applicants Need Not Apply**

The post involves working with clients of the Mental Health Crisis Service over the phone. The working environment includes exposure to high levels of distress in others. There is a requirement for substantial periods of concentration and sitting as well as being able to move flexibly within the crisis pathway.

• NHS pension
• comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• staff physio service
• NHS discounts and many more

For further details / informal visits contact:

Name:
Julie Robinson

Job title:

Matron - 111 Mental Health Option
Email address:
Telephone number:

Ellie Werrell

Business Support Manager