Customer Service Coordinator

A client of ours in the Bury St Edmunds area are recruiting a Customer Service Coordinator to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 6.00pm and every other Saturday. Paying 27,000 - 30,000 per annum depending on experience.

Key Duties include but are not limited to:

• Acting as the first point of contact for prospective customers, managing inbound calls and digital enquiries.
• Efficiently processing requests for product brochures and information packs, ensuring accurate customer data is captured and maintained.
• Scheduling and managing appointments for the field-based representatives to conduct home visit demonstrations.
• Use the CRM system to log interactions, update customer records, and manage appointment statuses.

Skills and Experience required to be considered for this Customer Service Coordinator position:

• Proactive and self-motivated
• Excellent communication skills
• Previous experience within call centre and customer service
• Experience in using a CRM system is desirable
• Highly organised

Great Benefits to working for this company include:

• Bonus structure - OTE 36,000 - 40,000 per annum
• Career progression
• 28 days annual leave including bank holidays
• Monthly team prizes

If you feel like you meet the above criteria & would like to be considered for this Customer Service Coordinator position, please apply with your CV.