Customer Service Coordinator

A client of ours in the Bury St Edmunds area are recruiting a Customer Service Coordinator to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 6.00pm and every other Saturday. Paying £27,000 - £30,000 per annum depending on experience.

Key Duties include but are not limited to:

Acting as the first point of contact for prospective customers, managing inbound calls and digital enquiries.
Efficiently processing requests for product brochures and information packs, ensuring accurate customer data is captured and maintained.
Scheduling and managing appointments for the field-based representatives to conduct home visit demonstrations.
Use the CRM system to log interactions, update customer records, and manage appointment statuses.

Skills and Experience required to be considered for this Customer Service Coordinator position:

Proactive and self-motivated
Excellent communication skills
Previous experience within call centre and customer service
Experience in using a CRM system is desirable
Highly organised

Great Benefits to working for this company include:

Bonus structure - OTE £36,000 - £40,000 per annum
Career progression
28 days annual leave including bank holidays
Monthly team prizes

If you feel like you meet the above criteria & would like to be considered for this Customer Service Coordinator position, please apply with your CV. #office jobs