Asset Support Administrator

We have a great opportunity to join our asset management team as an Asset Support Administrator (6 month FTC).

Help shape healthier homes - assist our Asset Management Team in delivering improvements across c.8000 homes!

We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Please note this role is on a 6 month FTC, with potential to be extended.

Requirements

Outline of key responsibilities

• Ensure customers receive clear, timely, and accurate information about works affecting their homes, including issuing letters, information sheets, and website updates
• Respond to customer enquiries in person and via telephone, email, and post, supporting the wider Projects and Delivery team to meet agreed service standards
• Support the Healthy Homes team by coordinating communication with residents regarding remedial works and investigation outcomes
• Monitor projects involving "no access" properties and work closely with the Tenancy Enforcement team to help secure access and enable completion of required works
• Assist the Project Co-ordinator and Scheduler by collating findings and raising necessary works to support effective project delivery

We are looking for someone who has

• Strong communication and stakeholder management skills
• Close attention to detail
• Ability to analyse and process data
• Proficiency in MS Office packages, including Excel, Word and Power Point
• Experience of implementing change

Benefits

In return, we are offering

• An annual salary of £27,500 (6 month FTC)
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension - between 7% - 12% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.