Facilities Helpdesk Administrator

Reporting to the Helpdesk Manager, as a Facilities Helpdesk Administrator you will be responsible for coordinating maintenance, liaising with club teams, service providers and suppliers for the JD Gyms Estate.

Location – JD Gyms Wigan

Working hours – Monday to Friday, 9:00am to 5:00pm

• Co-ordination of purchase ordering for minor capital works, reactive maintenance and planned maintenance.
• Invoice reconciliation, aiding resolution to invoice disputes and invoice recording.
• Support the Property function to ensure efficiency of service and continuous improvement with all 3rd Party contractors
• Liaise with our insurers re claims, including responding to correspondence and other information.
• Liaise with our Landlords re disputes, including responding to correspondence and other information.
• Co-ordination of purchase ordering for capital projects, invoice reconciliation & recording.
• Co-ordination of supplier agreements as requested by line managers
  
  Strategic & Operational
• Co-ordination of general enquiries into the Property department
• Departmental administration to include database management, invoice procedure, meeting and team movements, monitoring updating, and publishing records, and coordination of supplier agreements.
• Liaise with Preferred contractors to assist in co-ordinating reactive and planned maintenance activities and minor capital works.
• Liaise with Clubs and internal departments to provide a professional and efficient service.
• Co-ordination of our internal regional maintenance operatives
• Provide any other administration duties as required  cover.
• Support clubs with O.O.H emergencies on a rota basis

• Supporting the team as required.
• Helping team to hit deadlines for reporting.
• Support the Property Functions and assist in promoting the highest standards that are enforced and maintained throughout the company.

• Drive culture of continuous improvement in systems and process
• Challenge where you see that systems and process do not achieve JD Standards
• Respond to written correspondence and phone calls from Clubs and external parties.

• Make use of available systems to maximise team effectiveness
• Maintain all databases and logging systems
• Develop and manage new reports as required