Service Manager St Edmunds

Benefits

Here at Mencap, we offer a range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 24 days of paid holiday (excluding bank holidays, pro rata), along with a range of perks such as discounts at leading high‑street retailers, access to health cash plans, interest‑free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document with all of the fantastic benefits available to you as a member of our team!

£12.60 per hour + excellent employee benefits

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carer’s . We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

We are currently recruiting two full time Service Managers to join our team in Bury St Edmunds. These are exciting leadership opportunities to make a real difference to the lives of people we support by leading high quality, person centred care. One of the roles will include the responsibilities of a Registered Service Manager, while the second role will be a non registered Service Manager post.

As a Service Manager at Mencap, you will be responsible for the day-to-day management of the services, ensuring they are safe, compliant, and delivering positive outcomes for the people we support. You will lead, motivate, and develop staff teams, manage budgets effectively, and work closely with families, commissioners, and partner agencies. The Registered Service Manager role will also involve holding CQC registration and ensuring services meet all regulatory requirements and quality standards.

We are looking for experienced leaders with a strong background in health and social care, ideally supporting people with a learning disability. You will need to demonstrate excellent people management skills, a commitment to values led leadership and the ability to drive continuous improvement. For the Registered Service Manager role, previous experience of holding or being eligible to hold CQC registration is essential.

This role offers the opportunity to join a well‑respected national charity with a strong focus on inclusion, rights, and choice. In return, Mencap offers a supportive working environment, opportunities for professional development, and the chance to be part of an organisation that truly values the impact of its work.

If you are passionate about leadership in social care and want to help people with a learning disability live the life they choose, we would love to hear from you.

Your working week is flexible over the 7 days week and may include working weekends, you will also need to have a full driving licence to be successful in this role due to the needs of the people we support.