EPIC​/Business Systems Analyst II

Overview

About The Department

BSD UCP - Information Services

The Biological Sciences Division (BSD) and the University of Chicago Medical Center (UCMC) are managed by a single Dean/Executive Vice President and comprise the largest unit of the University, accounting for 60% of its annual budget. All physician, hospital, and clinic services are managed through the Medical Center, which is a $1.3 billion enterprise. The BSD includes the Pritzker School of Medicine, approximately 20 academic units, degree granting committees, and research centers and institutes.

The BSD is located on the University's main campus in Hyde Park, ten minutes south of downtown Chicago. BSD's patient care operations are conducted primarily at the University of Chicago Hospital and clinics, which share the same campus. The University of Chicago Practice Plan (UCPP) is the central organization that supports the clinical activity of nearly 850 clinically active faculty practicing at the University of Chicago.

These clinically active faculty collectively form the University of Chicago Physicians Group (UCPG). The University of Chicago Physicians' Group (UCPG) is a component of the physician practice plan for the University of Chicago.

Job Summary

The job liaises between the IT group and business to support the development and implementation of new systems and enhancements of existing systems. With moderate guidance, evaluates new IT developments and evolving business requirements, and uses elementary knowledge of University systems to recommend appropriate systems. Supports the maintenance and daily operation of Epic Resolute Professional Billing and related revenue cycle applications.

Works closely with senior analysts and operational users to troubleshoot issues, perform build updates, test functionality, and help keep billing workflows running smoothly. Contributes to optimization efforts but does not independently own system design or large scale projects.

• Assist with maintaining and updating components of Epic Resolute Professional Billing including credit card payment build front-desk payment support, and basic billing configuration under the direction of a senior analyst.
• Support the creation and maintenance of insurance follow-up work queues. Help monitor workqueue behavior, escalate issues, and identify simple improvements to workflow efficiency.
• Participate in testing activities for new functionality and system upgrades. Document results and flag issues to senior analysts and IT teams.
• Help evaluate operational needs and translate them into service requests or minor configuration updates following established standards.
• Maintain Epic Master File entries related to professional billing and perform routine updates to provider, facility structure and payer or reimbursement information.
• Provide day to day support to operational users in areas such as charge review, claim edits, workqueue navigation, basic reporting, and registration or scheduling workflows that impact billing.
• Assist with small scale project tasks including data collection, workflow documentation, user communication, and simple build tasks. Larger initiatives remain owned by senior analysts.
• Support adherence to ITIL and change control processes by preparing documentation, submitting change requests, and ensuring updates follow proper review channels.
• Maintain updated documentation for workflows, build elements, training materials, and configuration references.
• Troubleshoot application issues within defined scope. Conduct initial analysis, gather details from users, and escalate complex problems to senior team members.
• Contribute to process improvement discussions by identifying recurring issues or opportunities, while senior analysts own final design decisions.
• Provide clear communication to operational stakeholders regarding issue status, upcoming upgrades, and basic system changes.
• Perform related duties as needed to support overall revenue cycle system operations.
• With moderate direction from others, conducts business process analyses, needs assessments, and preliminary cost/benefits analyses. Uses basic understanding of applicable business…