Fulfillment Manager

Department: Fulfillment / Warehouse Operations

Reports To: COO

Employment Type: Full-Time, Exempt

Nextten Stauer is the country’s fastest-growing destination for precious gemstone jewelry, unique luxury items and vintage‑inspired timepieces. We have over 15 years of success in direct marketing and continue to experience incredible growth. Based in Burnsville, Minnesota and Richmond, Virginia we have international offices in Italy and Hong Kong.

Following a record breaking year, no other company better combines the history, mystery and romance of the past with modern craftsmanship and 21st‑century technology. Think vintage collectibles from brands like Cartier, Tiffany, Van Cleef, and Rolex, and then picture precious gems such as diamonds, rubies, and emeralds and…..you’ll get the idea!

We are treasure seekers. We are storytellers. We are our customer’s inside connection to affording the extraordinary. We shop the world for the rare, theհ beautiful, and the innovative and secure them at a price that makes them amazingly affordable. As one of the nation’s largest gem buyers, we purchase on average over 10 million carats of gemstones a year. Then, we introduce these perspectiva finds through compelling stories found in nearly one billion pages of print advertising each year.

Think of Stauer as the passport to celebrating the finer things in life and the people you love without breaking the bank.

The Fulamela Manager oversees daily e‑commerce fulfillment operations ensuring accurate, fast, and cost‑effective order fulfillment across receiving, assembly, order processing, pick/pack, shipping, returns, inventory control, and safety
. This role partners closely with internal teams, and with a 3PL provider, and drives continuous improvement to ensure accurate, on‑time order fulfillment while meeting productivity, quality, and customer satisfaction goals.

• Manage end‑to‑end e/extensions fulfillment operations including receiving, assembly, pick/pack, shipping, and returns in MN warehouse
• Lead, coach, and develop supervisors and warehouse associates (full‑time and part‑time) in a high‑volume environment
• Partner with 3PL provider outside MN and utilize WMS tools to optimize throughput, accuracy, and shipping performance
• Own shipping operations, including carrier relationships, shipping contracts, and Decode, rate negotiations to ensure competitive and cost‑effective solutions
• Manage suppliers for shipping materials (cartons, packaging, inserts, dunnage) while maintaining strong partnerships,quality standards, and cost control
• Monitor inventory levels to prevent stock‑outs, dead stock, and shrinkage
• Develop, document, and improve SOPs to support speed, accuracy, scalability, and cost efficiency
• Track, analyze, and report weekly on fulfillment KPIs (order accuracy, ship time, productivity, returns, shipping costs)
• Drive continuous improvement initiatives to increase fulfillment SLAs, vendor performance, and operational efficiency
• Ensure OSHA compliance, workplace safety, and proper equipment maintenance
• Provide data‑driven insights and recommendations to senior leadership

• Experience managing e‑commerce warehouse or fulfillment operations
• Proven leadership
  
  YR skills in a fast‑paced environment
• Experience managing shipping carriers, contracts, and packaging suppliers preferred
• Experience working with or overseeing a 3PL strongly preferred
• Proficiency in Microsoft Office, inventory systems, and WMS platforms
• Strong analytical, organizational, and problem‑solving skills
• Excellent written and verbal communication skills
• Detail‑oriented with the ability to manage multiple priorities
• Customer‑first mindset
• Bachelor’s degree preferredस्था>

• Comprehensive health, vision, and dental coverage
• Paid holidays and paid time off (PTO)
• 401(k) plan with company match
• Company‑paid life insurance and AD&D coverage
• Short‑term and long‑term disability plans
• Free telephonic medical support program
• Employee discounts on luxury products
• Fun, supportive, team‑oriented work environment
• A+ Better Business Bureau rating

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person