Licensed Customer Service Represenative

Overview

District Office of Farmers Insurance in Burnsville, Minnesota, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Licensed Customer Service Representative
. In this role you will provide exceptional customer service to our customers, addressing all of their queries. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!

Multiple locations available including:

• Western Twin Cities metro
• Southern Twin Cities metro

Benefits

• Hourly Base Salary Based on Experience
• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Mon-Fri Schedule
• Career Growth Opportunities

• Process customer policy change requests.
• Handle all incoming claim calls from customers and follow-up.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Share training and education knowledge and expertise with team members.
• Generating insurance quotes.
• Provide exceptional customer service and support.
• Develop and maintain client relationships.
• Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
• Inform customers of promotions and new or upgraded products using prepared scripts.
• Work independently and as part of a team.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Confident, self-starter who works well independently.
• Must have ability to multi-task.
• Professional phone etiquette.
• Career minded vision.
• Excellent Spelling and Grammar skills.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• A Property & Casualty insurance license is required.
• Driven and goal-oriented individual.

Join the energetic and professional team at the District Office of Farmers Insurance! We empower agents to build successful careers, providing top-tier support and resources in the dynamic insurance industry. Be part of a thriving environment dedicated to client success and professional growth. Discover your potential with us!