Customer Service Associate

Customer Service Associate at TOCA Football

Base pay range: $15.00/hr
.

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way.

Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

• Competitive Pay & On Demand Pay
• Part Time, Flexible Scheduling
• Career Growth & Development
• Employee Assistance Program
• Active & Fit Membership
• Benefits Hub Discount Marketplace
• 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad!

• Job Title:
  
  Guest Experience Associate
• Location:
  
  Burnsville, MN
• Report To:
  General Manager
• Hours
  
  Required:
  
  Candidates must be able to work evenings and weekends

You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.

• Greet like a champ, answer like a pro, and make every guest feel like an MVP (Guest Experience Hero 60%)
• Handle questions, feedback, and concerns with good vibes and care
• Jump in to fix issues quickly or tag in a teammate (Guest Experience Hero 60%)
• Work together to keep things flowing and guests happy (Guest Experience Hero 60%)
• Work in concessions (as needed) (Guest Experience Hero 60%)
• Keep the space clean, stocked, and ready for action (Operations Guru 30%)
• Help with scheduling, check-ins, sign-ups, and events (Operations Guru 30%)
• Own the front desk like it’s your stage (Operations Guru 30%)
• Waivers, payments, reports — no big deal for you (Admin But Make It Snappy 5%)
• Learn the TOCA way and level up your game (Training + Growth 5%)
• Gain development to keep your career going with TOCA (Training + Growth 5%)
• Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud (TOCA Culture 100%)
• Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center (TOCA Culture 100%)

• Love people and good vibes
• Have top-tier communication skills
• Can stay cool under pressure
• Know your way around Google Suite & scheduling tools (on-site training)
• Are down for evening/weekend shifts (that’s our peak time!)
• Can lift 30+ lbs and move with energy

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other