Receptionist - CYPMH East

Go back Lancashire & South Cumbria NHS Foundation Trust

The closing date is 22 March 2026

At LSCFT we are passionate about providing high quality patient centred care. We are currently recruiting a forward thinking, reliable and enthusiastic individual to join our team within the East Lancashire Child and Adolescent Services Admin Team.

As a vital team member, you will provide excellent administration and communication skills and work flexibly in response to the service needs. You will provide day to day support whilst being the point of contact for the patients and clinical team.

You will have strong interpersonal and organisational skills, be computer literate and be able to use a variety of systems including Excel and Microsoft Office, possess excellent time management skills along with the ability to manage competing demands and priorities.

The role of the Receptionist / Audio Typist will be to provide clerical and administrative support to the medical and secretarial team within Children and Young Peoples Mental Health Service East (CYPMH East). The post holder will spend some part of the week audio typing letters from the digital dictation system, and the rest rotating onto our reception area providing front line contact with our young people and families.

The role will involve processing and navigating urgent calls from the general public.

The post holder will require competency in general admin, keyboard skills, good communication and an ability to work well within a team. An ability to understand the need for and to maintain confidentiality is essential.

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.

The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.

Explore our full wellbeing offer here:
Keeping our workforce well

For more details on this vacancy please review the attached job description and person specification.

• GCSE English at Grade 'C' or above or equivalent Working knowledge of basic IT systems - word, excel, emails.
• RSA/OCR Stage II Typewriting OR Word Processing Stage II or Audio typewriting Stage II or Proven ability of an equivalent level of skill.

• Ability to produce neat & accurate documentation
• Proven ability to manage priorities under pressure.

• Previous administrative experience.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Lancashire & South Cumbria NHS Foundation Trust