Operations Coordinator
Job in
Burnaby, BC, Canada
Listing for:
Fusion Security
Full Time
position
Listed on 2026-01-13
Job specializations:
-
Security
Site Security, Unarmed Security
Job Description & How to Apply Below
Fusion Security continues to grow and provide professional security services throughout Greater Vancouver and the Lower Mainland, with clients in a wide variety of sectors, including government, retail, commercial sites, industrial sites and residential areas. We are searching for qualified professionals to join our team, where you can make an impact through your exceptional customer service and communication skills.
OVERVIEW
We are looking for a dedicated, detail-oriented, and proactive professional for the position of Operations Coordinator . The successful candidate will be responsible for fulfilling all scheduling obligations in the Operations Center, as well as other administrative and operational duties. The successful candidate will have a consistently high level of integrity and the ability to work autonomously.
This position is the main and direct point of contact for security officers and supervisors on shift, proactively maintaining regular contact regardless of their assignment. The successful candidate will receive necessary training to develop and strengthen relevant skills related to and as required by the needs of the position.
POSITION RESPONSIBILITIES
Planning and scheduling static security officers for sites as requiredAssigning tasks to Field Support SupervisorsMaintaining communication with supervisors, site managers, and security officersResponding to emergency calls and giving directionProfessionally communicating with clients over the phone and/or via email as required, with respect scheduling needsPOSITION REQUIREMENTS
Valid BC Security LicenseHigh School diploma; post-secondary education is an asset1+ years of experience in the security industry1+ years of experience in a scheduling, dispatching, or supervisory role1+ years in an administrative and data entry role is an assetTechnical skills including advanced proficiency with Microsoft Office, the Windows Operating system, and the ability to type at least 70 WPMABILITIES
Excellent interpersonal skills and ability to build and maintain positive relationships with Fusion Security staff and clients alikeExcellent attention to detailProven organizing and planning skillsFlexibility to work varied and extended hours, as business dictatesAbility to sit for long periods of timeAbility to make decisions and work without close supervisionAbility to handle stress and work in a fast-paced environmentStrong multi-tasking abilities to effectively complete tasks in timely mannerAbility to concentrate on a task over a period of time without losing focusAbility to effectively communicate, both verbally and in writing so that others will understand and follow directivesThe ability to learn and adapt quickly to different operating systems and software programsAbility to be proactiveAbility to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsAbility to deal fairly and tactfully with employees, providing clear and consistent leadership and guidance when speaking to security officersAbility to identify critical issues quickly and accurately, assess and evaluate situations effectively, and take appropriate actionREPORTING STRUCTURE
This position reports directly to the Operations Manager . In addition, the position will receive direction from other Senior Fusion Security Management from time to time.
SHIFT STRUCTURE
Full time: 40 hours per weekShift Model: 12-hour graveyard (overnight) shifts, based on a 4 day on 3 day off scheduleAvailability: 7 days a week including weekendsLocation: Fusion's Head Office in BurnabyPERKS FUSION SECURITY OFFERS YOU:
Competitive, market-based pay rateExtended health and dental benefitsAccess to on-site gymPaid training and subsidies for industry accreditationsReimbursement of Security License renewal fees (for full-time employees only)Access to exclusive employee discounts on over 5000 products & servicesReferral Bonus ProgramFor further information on the job posting or if you have any questions, you can email
In order to be considered for this position, your application must clearly demonstrate how you meet the requirements as outlined above. Ensure your resume includes your employment history including start and end dates of your employment, and any relevant information that relates to the job to which you are applying. If you feel this opportunity matches your qualifications, please submit your current resume complete with a cover letter detailing reasons for your interest.
Due to receiving a high volume of applications, only those applicants selected to move forward in the hiring process will be contacted.
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