Security Operations Coordinator - Scheduler​/Dispatcher

Scarlet Security & Risk Group (SSRG) is one of Canada's leading security companies. We provide a portfolio of risk management and security solutions to a variety of partners and clients, some of whom are in remote areas. Our diverse and highly qualified team members and relentless commitment to excellence provide superior results for our clients.

We are seeking a dedicated, detail-oriented, and proactive professional for the full-time role of Security Operations Coordinator - Scheduler/Dispatcher. This position will be responsible for coordinating all scheduling needs within the Operations Center, handling both administrative and operational tasks. The successful candidate will act as the primary contact for security officers and supervisors on shift, ensuring a smooth operation across all assignments.

This is a relief position with the opportunity to transition into a permanent role for the successful candidate.

Responsibilities

• Planning and scheduling static security officers for sites as required
• Assigning tasks to Field Support Supervisors
• Maintaining communication with supervisors, site managers, and security officers
• Responding to emergency calls and giving direction
• Professionally communicating with clients over the phone and/or via email as required, with respect to scheduling needs

Qualifications

• A Valid BC Security License
• High School diploma; post-secondary education is an asset
• At least one year of experience in the security industry
• At least one year of experience in scheduling or dispatching
• Experience in an administrative and data entry role is an asset
• Technical skills including advanced proficiency with Microsoft Office, the Windows Operating system, and the ability to type at least 70 WPM

Shift Details

• Full time: 40 hours per week
• Shifts: 12-hour shifts, based on a 4-day-on /3-day-off schedule
• Availability: 7 days a week, including weekends
• Location: Head Office in Burnaby

Skills

• Excellent interpersonal skills and ability to build and maintain positive relationships with SSRG staff and clients alike
• Excellent attention to detail
• Proven organizing and planning skills
• Flexibility to work varied and extended hours, as business dictates
• Ability to sit for long periods of time
• Ability to make decisions and work without close supervision
• Ability to handle stress and work in a fast-paced environment
• Strong multi-tasking abilities to effectively complete tasks in timely manner
• Ability to concentrate on a task over a period of time without losing focus
• Ability to effectively communicate, both verbally and in writing so that others will understand and follow directives
• The ability to learn and adapt quickly to different operating systems and software programs
• Ability to be proactive
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to deal fairly and tactfully with employees, providing clear and consistent leadership and guidance when speaking to security officers
• Ability to identify critical issues quickly and accurately, assess and evaluate situations effectively, and take appropriate action

Reporting Structure

This position reports to the Operations Manager. In addition, the position will receive direction from other Senior SSRG Management from time to time.

Company Perks

• Competitive pay rate of $23 - $25/hour
• Health & dental benefits for full-time employees
• Paid training and subsidies for industry accreditations
• Reimbursement of Security License renewal fees (for full-time employees only)
• Up to $1,000 in referral bonuses when your friends join the team
• A culture of respect, mentorship, and upward mobility
• Access to exclusive employee discounts on over 5,000 products & services
• Fitness Centre Membership (at Head Office)

Ready to Apply?

Upload your resume and a cover letter explaining why this role aligns with your goals. We're excited to hear from you!

We understand that the ideal candidate is not defined by meeting every single criterion, but by vision, impact, and commitment to our purpose. We are actively working to eliminate systemic barriers in our employment process. If your background demonstrates the strategic capacity and leadership required to drive our mission of reducing inequality, and you are excited by this opportunity, we encourage you to apply and articulate your vision in your cover letter.

Due to a high volume of applications, only those selected to move forward in the hiring process will be contacted.