Collections Account Manager - Bilingual; Spanish

Collections Account Manager - Bilingual (Spanish)

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The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Bros. platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

• Responsible for the early-stage collections on majority commercial and some consumer accounts
• Prioritizes collections of accounts within team
• Identifies process gaps and recommends solutions for improvements
• Problem solves a solution for early defaults and collapses and presents to management
• Responsible for reducing the collapse rate
• Track and report (excel and qualitative feedback) on work queue results
• Controls the negotiation with customers on payment timelines, partial payments, default fees, etc
• Responsible for operational issues
• Performs other duties as assigned

• 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
• Professional level Spanish speaking
• Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
• Strong communication skills – listening to customers and understanding their situation
• Excellent phone etiquette
  
  Strong written communication through email
• Excellent questioning and probing skills

Mid-Senior level

Full-time

Sales and Business Development

Construction, Machinery Manufacturing, and Truck Transportation

Location:

Burnaby, British Columbia, Canada