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Collections Account Manager - Bilingual; Spanish

Job in Burnaby, BC, Canada
Listing for: Ritchie Bros.
Full Time position
Listed on 2026-01-15
Job specializations:
  • Sales
    Business Development, Bilingual
Job Description & How to Apply Below
Position: Collections Account Manager - Bilingual (Spanish)

Collections Account Manager - Bilingual (Spanish)

Join to apply for the Collections Account Manager - Bilingual (Spanish) role at Ritchie Bros.

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Bros. platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

Responsibilities
  • Responsible for the early-stage collections on majority commercial and some consumer accounts
  • Prioritizes collections of accounts within team
  • Identifies process gaps and recommends solutions for improvements
  • Problem solves a solution for early defaults and collapses and presents to management
  • Responsible for reducing the collapse rate
  • Track and report (excel and qualitative feedback) on work queue results
  • Controls the negotiation with customers on payment timelines, partial payments, default fees, etc
  • Responsible for operational issues
  • Performs other duties as assigned
Qualifications
  • 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
  • Professional level Spanish speaking
  • Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
  • Strong communication skills – listening to customers and understanding their situation
  • Excellent phone etiquette

    Strong written communication through email
  • Excellent questioning and probing skills
Seniority Level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Construction, Machinery Manufacturing, and Truck Transportation

Location:

Burnaby, British Columbia, Canada

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