Collections Account Manager - Bilingual; Spanish​/English - Temp

Collections Account Manager - Bilingual (Spanish/English)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

• Responsible for the early-stage collections on majority commercial and some consumer accounts
• Prioritizes collections of accounts within team
• Identifies process gaps and recommends solutions for improvements
• Problem solves a solution for early defaults and collapses and presents to management
• Responsible for reducing the collapse rate
• Track and report (excel and qualitative feedback) on work queue results
• Controls the negotiation with customers on payment timelines, partial payments, default fees, etc
• Responsible for operational issues
• Performs other duties as assigned

• 1 year minimum of collections experience in auto loans, commercial collections, and financial institutions portfolios
• Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
• Strong communication skills – listening to customers and understanding their situation
• Excellent phone etiquette
• Strong written communication through email
• Excellent questioning and probing skills
• Bilingual Spanish and English

• Entry level

• Full-time

• Sales and Business Development

• Construction, Machinery Manufacturing, and Truck Transportation