Interim Manager Job Burnaby area,BC Canada,Retail

Position: Interim Manager, 12 Months
Date:
Feb 27, 2026

Location:

Burnaby, BC, CA, V5C 3Z6

At Sephora Canada, were passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

As an Interim Manager at Sephora, you will oversee the success of either our Store Operations, Beauty Services or the sales floor, or as we call it, our "Stage". Our leadership roles are all rooted in coaching and development, driving your teams to perform at their best while prioritizing the client experience. This position directly influences store performance by training your team to effectively utilize Sephoras processes and inspiring them to exceed company goals.

Reporting to the Store Director, the Interim Manager supports a team of Leads, Advisors, and/or Consultants. Our interim roles are fixed contract positions, that have a definitive end date. These roles are still eligible for Sephoras Perks and Benefits!

What youll be doing as an Interim Manager at Sephora

Training & Development. Execute training for all new and existing Beauty Advisors. Facilitate orientation & our selling model training sessions whenever possible.

Passionate about Clients. Respond promptly to all client feedback, addressing issues and comments from Sephoras client feedback tool (Medallia), the service hotline, or direct client interactions. Regularly serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients on-stage whenever possible.

Performance Assessment & Development. Support annual performance reviews for direct reports in a complete and timely manner, as well as oversee the process for the entire store. Participate in the management of all performance management situations within the team. Ensure timely feedback for improvement is delivered and followed up on as necessary.

Visual Merchandising. Ensure merchandising concepts and sales floor visuals align with company standards. Maintain a clean, organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensure timely replenishment when new inventory is added.

Vendor Management. Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach the team on their products. Provide feedback on brand training effectiveness when possible.

Wed love to hear from you if

You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.

You are metrics-driven and have a proven track record of motivating and coaching a team to achieve company expectations and goals.

You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.

You have a proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.

You have excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows, Word, and Excel.

You might not meet every requirement listedand thats okay. If you bring relevant experience and a passion for what we do, we encourage you to


Increase/decrease your Search Radius (miles)



Job Posting Language