Vice President Operations

Our client is a full-service talent management firm partnering with founder-led companies and leading North American organizations across the full people lifecycle. They are expanding quickly through organic growth and acquisitions and, as a result, adding a VP Operations to their Burnaby, BC head office.

The successful candidate will oversee operational discipline and team leadership, scaling the business without compromising our client’s service standards or organizational culture. The main objective is to build and run the operating system that drives growth through strong people, clear systems, and disciplined execution.

This is a full-time, permanent, and fully in-office role offering:

• Close mentorship from proven operators and investors
• Exposure to real decision-making across growth, acquisitions, and leadership
• The opportunity to take on expanded responsibility over time across portfolio companies

• Lead the business day-to-day
• Hire and retain A-players
• Build and develop leaders so the business can rely on a strong team

• Translate growth goals into staffing and execution plans
• Improve utilization, speed, and throughput
• Remove bottlenecks that limit performance and growth
• Protect margins through disciplined execution

• Build systems that expand accounts across the client lifecycle
• Shift the business from one-off work to longer-term engagements
• Make growth more predictable and repeatable
• Build out a cross-selling system for our client’s group of companies

• Partner closely with the VP, Revenue & Client Services
• Enforce CRM discipline and clean pipelines
• Run weekly pipeline and deal accountability
• Ensure clean handoffs from sales to delivery

• Run the business using EOS / Scaling Up-style cadence or similar
• Build SOPs that people can follow (checklists > manuals)
• Implement scorecards for every role
• Partner closely with the VP of Technology to implement the right technology and AI systems that eliminate manual administrative work and increase speed, accuracy, and scalability
• Lead clean, fast acquisition integrations

• Previous experience in a hands-on, executive leadership role with a proven track record of having scaled execution in growing, people-heavy, revenue-driven businesses
• Ideal areas of expertise would be:
• Professional services or people-heavy businesses
• Recruiting, consulting, coaching, HR, or talent platforms
• B2B SaaS or tech-enabled services businesses (especially with delivery or recurring-revenue models)
• Private equity–backed companies where they led operations, integration, or execution
• Founder-led companies that scaled and needed structure, discipline, and strong people leadership
• Bachelor’s degree in Business, Operations, or related field is preferred
• Track record of implementing SOPs, process improvements, and operational best practices
• Ability to standardize and scale operations across multiple businesses
• Proven ability to coach and develop high-performing teams
• Experience partnering with sales, finance, IT, and HR leadership
• Strong communicator with high operational credibility

• CAD $130,000 – $180,000 annual base salary
• Significant, uncapped performance-based upside tied directly to EBITDA growth and business results ($250k + OTE over time for high performers)