Office Services & Facilities Supervisor

ABOUT GOWLING WLG

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values:
Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

Reporting to the Director of Operations, the successful candidate will also receive mentorship and guidance from an experienced Office Services and Facilities Manager. As our operations structure evolves, reporting lines may be adjusted over time.

The Office Services and Facilities Supervisor is responsible for facility maintenance and office services, ensuring the firm meets the needs of our professionals, staff, and clients.

Candidates should have strong experience in client service, facility management, records management, administration, vendor relations, procurement, and budgeting.

• Use strong judgement and initiative to ensure the proper maintenance and upkeep of the space while providing updates as required and seeking guidance where necessary;
• Provide support and leadership to all areas within Office Services and Hospitality teams, including but not limited to assisting with photocopying and document assembly, mail distribution, couriers, reception, records management, maintenance of common areas and preparing boardrooms for client services and events;
• Work closely with the Office Services and Facilities team to ensure that the facility and client service align with the Gowling WLG brand;
• Oversee facility equipment maintenance, storage, and space utilization;
• Work independently with limited direction and guidance;
• Ensure that health and safety requirements are met;
• Act as a lead on emergency responses, and health and safety committees;
• Liaise with vendors ensuring agreements are upheld, obtaining quotes, and coordinating invoice payment with the finance department;
• Assist in the preparation of capital, maintenance and repair, and other budgets as required;
• Other duties as assigned.

• Relevant post‑secondary experience is an asset;
• Facility management experience is required;
• Five to seven years experience in facility management and administration;
• Experience in a law firm or professional services environment is preferred;
• Excellent interpersonal, communication, and teamwork skills;
• Strong computer skills including proficiency with Microsoft Office Suite;
• Excellent attention to detail;
• Strong organizational skills, including a proven ability to set priorities and work strategically;

• Ability to work in a fast‑paced environment, moving throughout the firm and transporting materials on an ongoing basis. The ability to lift a maximum of 50 lbs is required;

• Ability to manage a heavy and varied workload.

Gowling WLG’s total rewards program is designed to foster a culture where high performance and personal well‑being go hand-in-hand. We support your career and life with:

• 100% employer‑paid health, dental, and mental health coverage, plus an annual lifestyle spending allowance
• Benefits coverage for Firm members and their dependents from day one!
• 15+ vacation days
• Parental leave top‑up for 26 weeks (after 12 months of full‑time employment)
• Group Retirement Savings Plan with employer match
• Financial protection through short & long‑term disability, life, accident & critical illness insurance
• Employee & Family Assistance Program, guided CBT, and an internal network of 120+ trained Mental Health First Aid responders
• Recognition awards, appreciation events, and a supportive, collaborative work culture
• Perks and preferred pricing programs,…