Operations Manager

Job description

About Us:

At Lambert Heating, Plumbing & Air, we pride ourselves on delivering exceptional service and innovative solutions to our clients. We are seeking a proactive Operations Manager to enhance our operational efficiency and support our business initiatives.

Role Overview:
In this key role, you will focus on streamlining operations while supporting CSR and dispatch functions as needed. You will lead initiatives that improve our internal processes, manage recruitment activities, and foster a productive workplace culture. You will have CSR and Dispatch roles reporting to you.

• Oversee daily operational tasks, ensuring smooth workflow and efficiency.
• Streamline internal processes by creating and implementing standard operating procedures.
• Lead and support business improvement projects, managing associated budgets and timelines.
• Identify areas for operational improvement and present actionable solutions.
• Coordinate with technicians for professional development course registrations and training, as well as grant submissions.
• Facilitate full‑cycle recruitment, including job postings, candidate screenings, and interview coordination as needed.
• Manage employee onboarding and offboarding processes, ensuring accuracy in documentation.
• Support company programs such as benefits, RRSPs, and continuing education initiatives.
• Provide routine reporting to the Director on Dispatching and CSR metrics.
• Conduct reviews and act as performance manager for CSR and Dispatch roles.
• Develop employee communications and maintain up‑to‑date job descriptions.
• Collaborate with other departments on operational initiatives.
• Organize and execute various employee events and team bonding exercises throughout the year.

• 3‑5 years of experience in an office environment with a strong focus on operations.
• 1‑2 years of experience leading company initiatives or change management.
• Some background in management preferred.
• Diploma, certificate, or degree in Business Administration, or a related field.

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
• Strong verbal and written communication skills.
• Excellent interpersonal skills with the ability to foster collaboration.
• Exceptional organizational skills and attention to detail.
• Strong time management, problem‑solving, and analytical abilities.
• Ability to build positive relationships with coworkers and clients.
• Flexibility, sound judgment, and discretion in decision‑making.

• Effectiveness in managing operational processes and personnel records.
• Ability to work collaboratively with staff and drive productivity.
• High accuracy in data management and process improvement initiatives.

• Be part of a dynamic team that values innovation and operational excellence.
• Opportunities for professional development and career growth.
• Competitive salary and benefits package including RRSP matching.

Lambert Heating, Plumbing & Air is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.