Supervisor,Client Service Job Burnaby area,BC Canada,Management

Job Description

Responsible for providing leadership, direction, and training to Sample Management personnel supporting sample receipt, preparation, handling, storage, and internal distribution within an ISO 17025-accredited analytical laboratory. Facilitates employee conformance to Good Laboratory Practices, chain-of-custody requirements, and all applicable SOPs. Ensures compliance with client, regulatory, and contractual requirements, including CFIA programs, and communicates requirements effectively to laboratory personnel and cross-functional teams.

JOB FUNCTIONS

Oversees all Sample Management activities including sample receipt, preparation, labeling, storage, sub-sampling, and internal distribution

Performs Sample Management functions as required to support operational needs during high-volume or time-sensitive periods

Responsible for interviewing, hiring, onboarding, and training Sample Receiving and Sample Prep personnel

Ensures accurate and timely sample login in LIMS, including correct test selection, prioritization, and regulatory tagging

Monitors sample flow, turnaround time, and backlog to identify and resolve operational bottlenecks

Ensures sample integrity, traceability, temperature control, and chain-of-custody throughout the sample lifecycle

Interfaces with Client Services to support client requirements and resolve sample-related issues

Provides feedback to direct reports, conducts employee performance reviews, and provides ongoing coaching and development

Schedules personnel to ensure adequate coverage and efficient operations during routine and peak workload periods

Communicates operational updates, procedural changes, and priorities to the Sample Management team

Identifies quality-related issues and initiates timely investigation, corrective actions, and follow-up

Ensures the Quality Management System is maintained in accordance with ISO 17025 standards and internal procedures

Supports internal and external audits related to sample management activities

LEADERSHIP/SUPERVISORY RESPONSIBILITIES

Provides guidance and/or leadership to others, including indirect reports, peers, or managers

Has hiring and terminating responsibilities:
Yes

Supervises others:
Yes

Number of employees directly reporting: 0 Supervisory; 5-10 Non-Supervisory

SALARY RANGE $62,000 — $80,000 CAD

Qualifications

EDUCATION AND EXPERIENCE

4-year degree in Microbiology/Chemistry, related field, or equivalent work experience Required

3+ year experience in Sample Management or Laboratory Operations Required

Effective problem prevention and problem-solving skills. Required

Strong written and verbal communication skills necessary to cross multiple disciplines Required

Excellent interpersonal and problem-solving skills Required

Proficiency with Microsoft and Word/Excel Required

Proficiency with LIMS and ASnAP systems Required

Ability to manage competing priorities and maintain professionalism under high-pressure conditions Required

Ability to work independently or with minimal supervision Required

Flexibility is required to meet sudden and unpredictable need Required

3-5 years of experience in a commercial food testing laboratory Preferred


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Job Posting Language

Supervisor, Client Service