IT Support Team Lead

Who we are

At Yorkville University and Toronto Film School, we believe education is more than the pursuit of knowledge – it is a catalyst for transformation. Our mission, grounded in democratizing education, is to create access for learners from every background and empower them to achieve their aspirations and advance their careers.

We are committed to delivering rigorous, flexible programs that are both personally fulfilling and professionally rewarding, while contributing to the betterment of society. Since 2004, Yorkville has been among Canada’s few private, for-profit, fully accredited degree-granting universities, with campuses in Ontario, British Columbia, and New Brunswick. Together with Toronto Film School, we offer creative and academic pathways at both the college and university levels, cultivating a multidisciplinary environment where innovation and the arts converge.

Our community is vibrant and diverse. Many of our learners are adults balancing education with careers and personal commitments. Every member of our team – whether in teaching, operations, or technology – is dedicated to removing barriers and expanding access. Together, we deliver flexible, industry-informed learning that leads to meaningful opportunities.

At our core is human connection – guiding people to reimagine their futures in a community defined by opportunity, creativity, and growth.

Reporting to the Director, IT Experience, we are hiring an IT Support Team Lead for our New Westminster, BC campus. You will take ownership of IT Support Services at your campus, overseeing a small team of Tier 1 Support Specialists. You will prioritize exceptional customer service, responsiveness, and the timely resolution of technical issues, working alongside your team as needed and acting as a point of escalation.

In addition, you will collaborate cross-functionally with the onboarding and orientation of new staff and faculty. As a Supervisor, you will schedule staff to ensure full coverage and monitor performance, SLAs, and other metrics. You will foster a collaborative work environment where all team members can be their best selves, grow, and thrive, supporting our corporate mission of championing student success.

This is an existing full-time role, working on-site 4 days a week and 1 day remotely.

Immediate and future career growth.

You will take ownership of a broad IT support environment, leading a team that supports a diverse community of students, faculty, and staff across Yorkville University. This role offers the opportunity to deepen your leadership impact, work across a wide range of technologies and end users, and contribute to institutional technology initiatives. Whether your interests lie in IT operations, security, service management, or continuous improvement, you will have the space to keep building your expertise and influence.

Influence. This is a highly visible role with direct exposure to campus leadership, faculty, and executive stakeholders. As the on-site voice of IT, you will represent your team and the Director at key touchpoints, help shape priorities, and bring forward ideas that improve service delivery, reliability, and operational efficiency.

Impact. Your leadership will directly shape how technology supports teaching, learning, and day-to-day operations at Yorkville University. By setting clear standards, supporting your team, and communicating with empathy and clarity, you will ensure students, faculty, and staff feel confident in the technology and support available to them, making a tangible difference to the campus experience every day.

• Supervise a team of IT support specialists. You will lead by example, setting clear expectations and inspiring strong commitment through guidance, training, and constructive performance feedback. This includes managing schedules to ensure coverage, reviewing performance against SLAs, sharing insights from escalations to support learning, and facilitating regular team meetings. You will also provide ongoing coaching and mentorship and support the recruitment, onboarding, and training of new…