Security Systems SOC Operator
Job in
Burnaby, BC, Canada
Listing for:
Paladin Security
Full Time
position
Listed on 2026-02-28
Job specializations:
Job Description & How to Apply Below
Position: Security Systems SOC Operator.
Overview
Job Skills / Requirements
The Security Systems SOC Operator is responsible for supporting the Security Technology team with service coordination, Tier 1 systems troubleshooting, administrative tasks, testing, and vendor coordination. This position plays a key role in maintaining the daily operations of our Healthcare client's security systems and ensuring timely support for service requests.
In addition, this role functions as a Security Operation Centre Operator with call/dispatch of security resources at Healthcare sites, alarm monitoring, and a variety of related escalation and administrative functions when security system workloads decrease.
Schedule: Monday - Friday, hrs
Work Location: This position will be based fully in-office (West Broadway & Cambie area)
Key Responsibilities
Primary - Security System Service
Systems Service & Support
Provide Tier 1 troubleshooting for security systems (access control, alarms, CCTV, etc.)Conduct scheduled or on-demand system testing and inspectionsManage and triage incoming service and project ticketsMonitor and process the Security Systems Service email inboxPerform centralized access control changes on requestInternal & External Coordination
Coordinate with external vendors for service calls, inspections, and SLA requirementsLiaise with internal departments as necessary for service-related activitySupport security systems projects by ensuring operational and end-user needs are metAdministrative Support
Prepare and process security systems for service-related invoicesAssist with inventory management for devices, equipment, and sparesTrack service calls, preventative maintenance activities, and project tasksAssist with developing and maintaining security systems documentation and user guidesTraining & Education Support
Contribute to training and education programs related to security systemsSecondary - SOC Operator
Call/Dispatch of security resources at Healthcare sitesAlarm monitoring and alarm triageSOC related escalations and administrative functionsSystem status awareness and non-urgent system-related tasksProvide Tier 1 systems support to help SOC with minor troubleshootingMaintain communication with SOC and Security Technology teams on relevant system updatesQualifications & Competencies
Knowledge of security systems such as access control, alarms, and CCTVStrong multitasking and prioritization skills, especially in a service-based environmentExcellent communication skills with staff, vendors, and security personnelAbility to follow technical procedures and escalation protocolsDetail-oriented with strong administrative accuracyExperience with service ticketing systems and workflow management toolsProficient with Microsoft 365 tools such as SharePoint, Lists, Excel, and related applications
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