Technical Solution Expert

Overview   About:
Rigid Robotics is a mining-technology company developing precision solutions that improve productivity, safety, and sustainability in open-pit mining. Its IoT platform combines high-fidelity sensors, real-time data, and AI-driven analytics to deliver Operator Augmentation—providing operators with actionable, in-cab feedback and coaching that improves digging consistency, equipment utilization, and overall performance. By reducing operational variability and connecting frontline operators with precise, real-time insights, Rigid Robotics enables more efficient, lower-cost, and lower-emissions mining operations.
Join us as we pave the way towards a more efficient and sustainable future!

Job Summary   The Technical Solution Expert  oversees the full technical lifecycle of Rigid Robotics’ Operator Augmentation deployments, including pre-sales technical support, solution architecture, server and cloud configuration, networking and security alignment, and on-site installation at mine sites. In partnership with the Business Development Executive, this role supports customer discovery calls, technical evaluations, and proposal development by defining deployment architectures, pilot scopes, and integration requirements.

The Technical Solution Expert performs commissioning, diagnostics, and ongoing system maintenance to ensure stable, secure, and high-performance operation. Acting as a technical liaison to customers, product, and engineering teams, this position gathers operational feedback, supports feature validation, and contributes directly to accelerating product adoption and product-market fit.

Key Responsibilities   Pre-Sales Technical Support  Partner with the Business Development Executive to support customer discovery calls, technical presentations, and solution design discussions.
Provide technical input to proposals, pilot scopes, statements of work, deployment plans, and customer security reviews.
Assess customer environments (IT/OT, network, security, site constraints) and define technical requirements for pilots and deployments.
Support proof-of-concept and pilot planning by validating feasibility, architecture, and integration approaches.

Deployment of the Rigid Robotics solutions at mine sites, including hardware installation, server setup, networking, and system configuration  Lead deployment of the Rigid Robotics solutions at mine sites, including hardware installation, server setup, networking, and system configuration.
Perform commissioning, calibration, functional testing, and system acceptance activities.
Work with customer IT, OT, and operations teams to integrate the solution into existing site infrastructure.

Cloud, Server, Network & Security Management  Configure and maintain solution servers, cloud environments, edge systems, and data pipelines.
Set up secure connectivity including VPNs, firewalls, authentication, and access controls aligned with customer security requirements.
Monitor system health, performance, uptime, and data integrity.

Remote Support & Troubleshooting  Provide remote diagnostics, troubleshooting, and issue resolution for deployed customer systems.
Coordinate with engineering teams on complex issues, bug fixes, and system improvements.
Maintain clear documentation of incidents, root causes, and corrective actions.

Customer Training & Technical Enablement  Train customer operators, IT/OT teams, and site personnel on system use, configuration, and basic troubleshooting.
Act as a trusted technical advisor throughout pilots and early commercial deployments.
Support development of technical documentation, deployment guides, and training materials.

Field Feedback & Product Development Support  Gather technical and operational feedback from customers to inform product enhancements and roadmap prioritization.
Support field validation of new features, updates, and system improvements.
Translate customer requirements into actionable inputs for product and engineering teams.

Deployment Planning, Documentation & Quality  Plan and manage deployment schedules, resource needs, and technical deliverables for pilots and early production rollouts.
Maintain deployment…