Operations Application Support Specialist; Onsite

Operations Application Support Specialist (Onsite)

Kardium Inc., 155-8518 Glenlyon Parkway, Burnaby, British Columbia, Canada

Posted Tuesday, December 23, 2025 at 11:00 a.m.

By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation – which can cause stroke, heart failure, and other heart-related complications.

Kardium’s mission is to deliver the best treatment for atrial fibrillation. To achieve this, we have developed The Globe® Pulsed Field System – we have a fantastic technical team that has developed a product with strong, unique, and customer-valued differentiators versus other solutions on the market. We have built connections with key opinion leaders who are already using the Globe System and are helping to tell our story.

We have now completed our pivotal clinical study and our focus is on regulatory approvals and commercial launch. This is an exciting and significant milestone in our journey to bring this ground-breaking technology to patients.

As an Operations Application Support Specialist, you will have the unique opportunity to increase Operations efficiency by troubleshooting custom applications, assessing inefficiencies in application use, and driving continuous improvement projects.

Please note, this opportunity is an on‑site work arrangement, located in Burnaby, BC. Due to the nature of our manufacturing operations, this role involves a rotating or variable schedule. Evening shifts and weekend coverage are part of the regular responsibilities. Candidates must be prepared to adjust their availability based on operational demands and support schedules. Occasional work on statutory holidays may also be required.

• Support investigation and resolution of user‑reported Operations issues (tickets).
• Conduct root cause analysis to prevent future incidents and improve efficiency.
• Maintain and manage troubleshooting guides on common issues
• Escalate critical incidents to appropriate teams for further investigation and resolution.
• Proactively communicate troubleshooting updates, priorities and resolutions.
• Collaborate with Business Application Engineers and Production leaders to provide feedback on application use and inefficiency.
• Support training and communications new application releases.
• Assess whether proposed feature requests are the appropriate solutions to a problem.
• Support user acceptability testing of new tools and features.

Our Kardium team is smart, creative, and passionate about developing cutting‑edge medical devices to help improve people’s lives. We work in a collaborative environment based on trust and respect. We understand that only by working together can we solve what was thought unsolvable.

You will be successful in this role because you possess these attributes:

• At least 2 years in a related field such as Helpdesk Specialist or an Operations‑related role.
• Technical Diploma, or equivalent combination of education and experience
• Excellent communication and documentation skills.
• Strong problem‑solving skills, a passion for finding the root cause of issues and a continuous improvement mindset.
• Ability to create process flows to show how applications are used in Operations workflows and highlight inefficiencies.
• Ability to quickly understand how custom applications and ERP systems work so that training and assistance can be provided.
• Excellent collaboration skills and ability to communicate complex issues across departments and functional teams.
• Flexibility and adaptability to take on additional responsibilities as appropriate.

Kardium has listed the total cash compensation range (base salary + 5% RRSP contribution) that we expect to pay applicants for this role, as of the time of this posting. Pay offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, and business or organizational…