Food services manager

Manager Hospitality Guest Services

Posted on 12/09/2025 by City of Burnaby
. Competition No:  | Duration:
Regular Full Time | Salary: $142,501 – 158,352/year + $9,492 Annual Stipend

Reporting to the Director, PRC Enterprise Services, the Manager, Hospitality & Guest Services is responsible for the operational management of the City’s hospitality venues and guest-service portfolio, including restaurants, cafés, banquet halls, event facilities, and catering services.

• Ensure high‑quality guest experiences and maintain operational efficiency.
• Provide staff leadership and effectively generate revenue within hospitality service lines.
• Participate in implementing short‑ and long‑term plans, programs and policies to meet Council and customer needs.
• Prepare operational strategies and readiness plans for potential expansion.
• Ensure cost controls and efficient use of resources.
• Oversee menu planning, product offerings and promotions to maximize customer satisfaction and revenue.
• Work with suppliers to evaluate new products and ensure pricing and development align with budgetary and customer needs.
• Manage inventory systems; evaluate reports on stock usage, wastage and shrinkage; ensure cost‑effective procurement.
• Maintain effective working relationships with staff, the public, suppliers, user and community groups.
• Ensure compliance with health and safety standards and resolve workplace issues.
• Represent the division as needed.

• Bachelor’s degree in Hospitality Management, Business, or related field is preferred.
• Minimum of 5 years of management or executive experience in hospitality and guest services, ideally across multiple service lines.
• Extensive knowledge of policies, rules, practices, and procedures in guest services, hospitality, and food service management.
• Competency in inventory control, cost pricing, health standards and regulations for food and beverage service.
• Experience in budget preparation, management and monitoring.
• Strong leadership, communication and relationship‑building skills.
• Valid Driver’s License for the Province of British Columbia.
• Skill in the use of various software applications.
• Management level experience in hotel operations is an asset.

• Burnaby, BC – On site
• Permanent full‑time employment
• Starts as soon as possible
• Vacancies: 1

Copies of relevant professional certificates, degrees or tickets will be required at the time of the interview.

Contact People and Culture at 604‑294‑7303 if you do not receive a confirmation email within one hour of submitting your application online at

2026‑01‑08