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Manager, Clinical Operations & Program Services Hospital

Job in Burnaby, BC, Canada
Listing for: Fraser Health
Full Time, Per diem position
Listed on 2026-02-02
Job specializations:
  • Healthcare
    Healthcare Management, Healthcare Administration
  • Management
    Healthcare Management
Salary/Wage Range or Industry Benchmark: 59.56 - 85.62 CAD Hourly CAD 59.56 85.62 HOUR
Job Description & How to Apply Below

Salary

The salary range for this position is CAD $59.56 - $85.62 / hour.

Job Summary

We are currently looking to fill a Relief Full-Time opportunity for a Manager, Clinical Operations & Program Services to provide clinical and operational leadership, mentorship and support for Burnaby Hospital.

Join our collegial-spirited team at Burnaby Hospital as we build for the future of health care in Burnaby.

Burnaby Hospital plays an essential role to those living in the community by delivering a variety health care services. Services and specialties include emergency medicine, intermediate-level critical care, medical imaging, internal medicine, hospitalist medicine, geriatric medicine, neurology, gastroenterology, palliative, psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology and plastics specialties.

Benefits
  • Comprehensive, 100% Employer-Paid Benefits:
    Enjoy peace of mind with full coverage.
  • Generous Vacation Time:
    Eligible employees can start earning up to four weeks of vacation in your first year.
  • Benefit Portability:
    Seamlessly transfer your benefits from another HEABC employer.
  • Immediate Pension Enrollment:
    Secure your future with a defined municipal pension plan from day one.
  • Maternity Top-Up:
    Receive an 87% top-up during maternity leave.
  • Trans Link Pass Subsidy:
    Save on commuting costs with a 50% subsidy on Trans Link passes.
  • Additional employee discounts and perks available.


* Eligibility based on employment status

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or health program that is delivered through multi-disciplinary health care teams in a hospital and/or community based direct patient/client care setting. The Manager is responsible for large assigned clinical operation(s) and program service(s) through the leadership provided to staff, or the management of service contracts with contracted agencies.

The Manager must directly supervise Nurses at the Level 4 or 5 classification/wage rate.

Through the direct leadership and management of people and resources, the manager oversees the operational, administrative activities of a clinical operation or program service; or, supports the operation of clinical services supports for services as provided through contracted agencies.

The Manager fosters an environment that empowers and supports individuals to provide safe, quality care; or ensures service contracts meet performance criteria that include safe, quality care.

Ensures clinical operation(s) and program service(s) at a site/community area or across sites/community areas are delivered in an effective and efficient manner through consultative advice on clinical services(s) design, policies and procedures, management and leadership or contract management.

Maintains effective communications, and where assigned a dual reporting structure, prioritizes and on the status of clinical services(s) objectives.

Responsibilities
  • Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with agency to establish required action plans.
  • Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care. Provides direct supervision to Nurses at the Level 4 or 5 classification/wage rate.
  • Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
  • Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans.
  • Provides leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes and acts as a change agent within the service, fostering an environment of innovation and critical thinking.
  • Interprets, applies and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations. Investigates and responds to complaints or…
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