Receptionist - Physiotherapy Clinic Job Burnaby area,BC Canada,Healthcare

Receptionist -
Burnaby Physiotherapy And Hand Therapy - pt Health

Burnaby, BC

Burnaby Physiotherapy And Hand Therapy - pt Health, a division Lifemark Health Group is looking for a Receptionist/ Care Coordinator to join ourclinic in Burnaby.

The Receptionist/ Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Receptionist is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, Coordinating Referrals, as well as invoicing and payments.

Location: 5050 Kingsway, Burnaby, BC, V5H 4C2

Employment Type
:
Full-time

Primary Responsibilities

Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns

Coordinate Referrals for Work Safe, LTD and ICBC clients

Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan

Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information

Coordinate scheduling of patient appointments and maintain the patient’s medical record

Collect payment at time of service

Track coverage for all funding streams to ensure approval

Complete data entry and billing

Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes

Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

High School Diploma, G.E.D. or equivalent

Excellent customer service skills and telephone etiquette

High degree of organizational skills and ability to prioritize and multi-task

Excellent communication (verbal/written) and interpersonal skills

Strong computer and data entry skills

Flexible and adaptable to change

Minimum 2 years of experience working with a Physiotherapy clinic is preferred

Ability to work on a flexible schedule

Why Lifemark:

We live our values in everything thing we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun!

We go the extra kilometer by offering our employees:

• Competitive salary with benefits package

• Collaborative, multidisciplinary work environment

• Specialty physiotherapy-based services such as pelvic health, vestibular, concussion, and cancer rehab

• National Partner of Special Olympics Canada

• Good Life Fitness discount

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups:
Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at

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