Universal Banker

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and ambitions, empowering you to make a meaningful impact and be valued for who you are and what you contribute.

As a Financial Services Representative Universal Banker
, you’ll work in a fast‑paced Banking Centre, proactively engaging clients and leveraging CIBC’s mobile and online banking to recommend products that support their financial success. You’ll need to be flexible with banking‑centre hours (including evenings and weekends) and may work across multiple centres within reasonable travel distance. You’ll be on‑site full‑time.

• Client engagement – meet with clients to understand their priorities, advise on solutions, and provide a forward‑looking financial plan.
• Relationship building – engage in marketing and outreach activities, grow your network, and work as one team to connect clients with the right people and opportunities.
• Leveraging technology – introduce clients to our mobile banking applications and help them manage their needs.

• You put our clients first and engage with purpose to find the right solutions.
• You’re goal‑oriented and motivated by achieving results.
• You pay attention to detail and use critical thinking in decision making.
• You’re passionate about people, building relationships, and fostering diversity.
• You love to learn and have a strong sense of curiosity.
• You have at least 1 year of client‑facing experience and sales results; prior banking experience in a similar capacity is an asset.
• You hold a current accreditation (Mutual Funds License via Canadian Securities Course or Investment Funds in Canada).
• You value trust, teamwork, and accountability and bring your authentic self to work.

• Competitive salary, incentive pay, banking benefits, benefit program, defined benefit pension plan, employee share purchase plan, vacation, well‑being support, Moment Makers recognition program.
• Access to technology and spaces that facilitate innovative solutions.
• Culture supporting ambition through initiatives like Purpose Day (paid day for growth).
• Subject to plan and program terms and conditions.

• Inclusive environment – applications from people with a wide range of abilities; accommodations available at Mailb
• Clarity in hiring – roles posted are actively recruiting unless noted otherwise.
• Eligibility to work legally in the specified location and necessary permits.
• May be asked to complete attribute‑based assessments and skill tests (simulation, coding, French proficiency).
• Use of AI tools during recruitment to better understand candidates.

Job Location
:
Burnaby – 7170 Kingsway

Employment Type
:
Regular (Full‑time)

Weekly Hours
: 37.5

Seniority Level
:
Entry level

Skills
:
Client Service, Customer Experience, Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results‑Oriented