Customer Support & Fulfillment Leader

Customer Support / Full Time / In office

Full-Time · $18.43/hr

Location:

Opus Art Supplies, 3162 Thunderbird Cr, Burnaby, BC V5A 3G4

Opus Art Supplies is looking for a detail‑oriented, customer‑focused individual to join our Customer Support & Fulfillment team. This hybrid role bridges customer service with hands‑on fulfillment, ensuring artists across Canada receive outstanding support and the right products—picked, packed, and shipped with care.

You’ll thrive in this role if you’re comfortable moving seamlessly between assisting customers and supporting warehouse operations.

• Provide exceptional service by phone, email, and in-person.
• Assist with product inquiries, order updates, and case resolutions.
• Apply Opus’ CARE principles (Cultivate, Attention, Responsiveness, Empathy) to build trust and connection with artists and educators.
• Maintain accurate records of customer interactions and order adjustments.

• Accurately pick, pack, and prepare retail and B2B (educator) orders for shipment.
• Process returns and exchanges in collaboration with Customer Support and Fulfillment leaders.
• Handle shipping documentation, labeling, and carriers (Canada Post, couriers, freight).
• Report inventory errors or damaged/mis‑shipped items to maintain order flow.

• Act as a bridge between Customer Support and Fulfillment to ensure smooth coordination.
• Contribute to projects that improve efficiency and enhance the customer experience.
• Participate in staff training to build product knowledge and best practices.

• Experience in customer service and/or order fulfillment/logistics preferred.
• Ability to balance empathetic communication with focus and accuracy in operations.
• Strong organizational skills with attention to detail.
• Comfortable using computer systems for order entry, case management, and shipping.
• Physically able to stand, walk, and lift packages (up to ~50 lbs).
• Adaptable to shifting priorities in a fast‑paced environment.
• Passion for art and supporting the arts community is an asset.
• Availability for full‑time hours.

• A supportive work environment that values creativity, teamwork, and growth.
• Opportunities to learn about fine art materials and connect with the arts community.
• Staff discounts on art supplies.
• Competitive hourly wage with room for advancement.

Please send your resume and cover letter to  with the subject line: "Customer Support & Fulfillment Application".

Opus Art Supplies is an Equal Opportunity Employer and encourages applications from all qualified individuals.