Senior Program Manager - Product Introduction & National Enablement

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Location:

Vancouver, BC, CA, V6B 0M3 Mississauga, ON, CA, Burnaby, BC, CA, Toronto, ON, CA, Edmonton, AB, CA, Qu?bec, QC, CA, Calgary, AB, CA, Montréal, QC, CA

Jobs by Category:
Operations

Job Function:
Project Management

Status:
Full Time

Schedule:

Regular

Ready to shape the future of technology implementation?

Join our team and what we'll accomplish together

Join TELUS's Product Introduction & National Enablement (PINE) team, where innovation meets execution. As a key player in our dynamic team, you'll drive the strategic rollout of cutting-edge products and programs that empower our national Customer Solutions Delivery (CSD) operations.

We're seeking a Senior Program Manager who thrives on turning complex challenges into streamlined solutions. Here, your expertise will directly impact how our field teams deliver exceptional customer experiences across Canada. You'll be part of a diverse, forward-thinking team that's passionate about emerging technologies and process excellence.

Join a collaborative environment where your ideas matter, creativity is celebrated, and strategic thinking leads to real-world results. If you're ready to make your mark in a role where every project shapes the future of our field operations and customer success, we want to hear from you.

What you'll do

• Own the end-to-end strategic roadmap development and execution for multiple product portfolios, ensuring alignment with business objectives and market opportunities
• Lead new product introduction strategies and product enhancement initiatives that drive competitive advantage and customer value
• Drive comprehensive field enablement strategies for large-scale product implementations, ensuring seamless adoption across national operations
• Secure strategic buy-in from executive leadership for product implementation initiatives and organizational transformation programs
• Spearhead organizational transformation efforts that optimize operational processes and enhance customer experience delivery
• Collaborate cross-functionally with diverse stakeholders across business units to ensure strategic alignment and successful execution
• Champion operational excellence initiatives that deliver measurable improvements in efficiency, quality, and customer satisfaction

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

What you bring

• Exceptional communication skills with the ability to influence and engage stakeholders at all organizational levels
• Advanced strategic and critical thinking capabilities, with proven ability to analyze complex business challenges and develop innovative solutions
• Strong analytical skills and data-driven decision-making approach to evaluate market trends, performance metrics, and strategic opportunities
• Demonstrated ability to drive both strategy development and flawless execution, bridging the gap between vision and results
• Innovative thinking and creative problem-solving skills, with a track record of introducing breakthrough approaches to complex challenges
• Proven change management expertise with experience leading organizational transformation initiatives and driving adoption of new processes and technologies

Great-to-haves

• 5+ years of experience in strategic program implementation, preferably in product strategy, market development, or operational transformation
• Advanced degree in Business Administration, Strategy, or related field
• Program management and project management experience with demonstrated success in large-scale initiative delivery

Salary Range: $97,000-$145,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We…