Client Success Relationship Manager

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evel client contacts (ie: CFO, CHRO), alignment with ADP General Managers and Executive Committee members as required, and collaborative efforts with ADP Sales, Service and Implementation teams and any other functional team as required in order to win new clients and influence additional business in existing clients in adherence with targets established annually.

The position demands a strong combination of account management/relationship building skills and business/financial acumen. Success in this role can be defined by year over year increases in metrics related to customer satisfaction indexes, and client retention rates, refrencability exceptional RM client survey result and targeted revenue growth and share of wallet per client.

** A little about ADP:
** We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide.

Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we've earned accolades from some of the industry's most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto's Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company.

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What you'll do: Responsibilities

What you can expect on a typical day:

Client Focus

Effective management of the client relationship for ADP's complex clients both domestic and North America.

Cultivation of a trusted-advisor relationship with clients in an effort to influence a propensity to partner with ADP.

Consultative client approach, with an ability to recognize what actions will demonstrate exemplary partnership to their client base, by incorporating a deep understanding of the client needs with appropriate ADP solutions and expertise.

Oversee and support effective and mutually beneficial contract negotiations and understands financial impact.

Ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.

Maintain a sufficient client assignment base, while looking for opportunities to enhance and increase coverage.

Client Communication

Demonstrate strong presentation, meeting management and relationship management/servicing skills.

Confident with ability to challenge the current state and make a compelling case for change.

Lead and drive continuous improvement and operate with flexibility.

Significant understanding of HCM concepts with the ability to represent a broad range of ADP disciplines and solution platforms.

Comprehensive industry and competitive knowledge with an external network of expertise

Exceptional verbal and written communication skills - to be applied equally with external audiences and internal constituencies.

Facilitate and encourage client participation in ADP events as appropriate ie:
Pro Summit, Beta Product opportunities, testimonials.

Primary responsibilities, Retention, Referencability, and Revenue.

Opportunity Focus

Execution of Account Planning techniques and skills to ensure strategic approach to client penetration and revenue forecasts.

Success in the role is defined by year over year increases in metrics related to: customer satisfaction indexes, and client retention rates, targeted revenue growth and share of wallet per client, within assigned client base.

Facilitate client reference opportunities.

Lead and support all activities related to retention efforts and new opportunities.

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