Medical Office Assistant - TELUS Health clinic

Medical Office Assistant - TELUS Health clinic

Location:

Montréal, QC, CA, H3A 3J2

Jobs by Category:
Health

Job Function:
Administrative

Status:
Full Time

Schedule:

Regular

Location: 600 de Maisonneuve Boulevard West, Montreal, H3A 3J2 (100% in-person)
Status:
Permanent, full-time (37.5 hours/week)
Schedule:
Monday to Friday, 8:30 a.m. to 4:30 p.m. (must be available between 7:30 a.m. and 5:00 p.m. based on operational needs)

Be part of an innovative team using cutting‑edge technology! Join our team!

The team members in the clinic are dynamic, passionate, and always ready to provide the best client experience. They genuinely enjoy interacting with patients.

Here’s the impact you’ll have and what we’ll accomplish together:

The medical office assistant will be responsible for performing various administrative tasks, delivering exceptional customer service to high‑profile executive patients, and working as part of a team to achieve departmental goals.

Your responsibilities will include:

• Handling requests from assigned physicians
• Sorting messages for physicians or nurses
• Contacting external medical clinics to schedule follow‑up appointments for patients
• Occasionally following up on missing test results
• Performing any other related administrative tasks

You have

• High school diploma completed
• Minimum one year of customer service experience required
• Bilingualism (spoken and written) is essential
• Basic knowledge of MS Office (Outlook, Excel, Word)
• Attention to detail and precision
• Knowledge of medical terminology (an asset)
• Polite and courteous demeanor
• Fast execution and discretion
• Respect for confidentiality
• Reliability and punctuality
• Good stress and priority management
• Ability to multitask
• Neat and professional appearance
• Act as a point of contact for our clients
• Answer client questions and ensure minimal wait times
• Ensure client satisfaction
• Schedule internal appointments for clients
• Any other related duties

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $23-$34

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in‑office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re…