Coordonnateur des services d'impression

Coordonnateur des services d’impression

About BGIS: BGIS is a leading provider of customized facility‑management and real‑estate services. With a team of over 6,500 employees worldwide, we manage more than 320 million square feet of client portfolios across 30,000+ locations. Further information is available at

Location: Burnaby, British Columbia, Canada

• Operate, maintain, and troubleshoot reprographics equipment including copiers, printers, scanners, plotters, and binding machines.
• Process incoming print, copy, and scan requests—ensuring accuracy, formatting consistency, and adherence to project deadlines.
• Handle confidential and sensitive documents with discretion.
• Perform large‑format printing and document finishing (binding, laminating, trimming, etc.).
• Monitor supply levels (paper, toner, ink, binding materials) and order replacements proactively.
• Maintain an organized workflow and log of all print jobs, including billing or chargeback codes as required.
• Provide routine maintenance and coordinate service calls with vendors when needed.
• Assist with digital document management and archival scanning when applicable.
• Collaborate with project teams to ensure print quality and file specifications meet standards (e.g., engineering drawings, architectural plans, or proposal documents).
• Ensure compliance with company policies, safety procedures, and equipment usage guidelines.

• Meet and greet clients and visitors.
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service centre model.
• Assist the internal site management team as the conduit for client requests and other requests as required.
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Support in the provision of building access cards to staff and contractors.
• Support in meeting room requirements (e.g., room reconfigurations & catering provisions).
• Perform administration duties as required.
• Invoicing receipting and reconciliation.
• Data entry & records management.
• Work order management.
• Maintain distribution lists.

• HSE policies and procedures are met and maintained by all stakeholders.
• Strong demonstrated experience working in a Customer Service Centre environment.
• Demonstrated understanding of customer service principles.
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Strong professional telephone manner—listening, questioning, empathy, clear client outcome and professionalism.
• Demonstrated attention to detail and grammar.
• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; good keyboard skills, speed and accuracy.
• Able to respond quickly to change and adopt a flexible/innovative approach to problems and opportunities.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier‑free recruitment process by providing equal employment opportunities and retaining individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success.

This is a regular, full‑time position with a salary range of $45,968 – 57,416 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.