Claims Administrator

About WBI Home Warranty

WBI Home Warranty Ltd. is a trusted provider of home warranty and construction insurance solutions across Western Canada. While our core business is new home warranty, we also offer a full suite of products including bonding, home warranty insurance, deposit protection insurance, and home deposit bonds for both single‑family and multi‑family projects. We are a team of experienced warranty, insurance, and construction professionals who take pride in building strong, long‑term relationships with our clients.

At WBI, our people are our strength — their expertise and commitment have earned us a reputation as a respected leader in warranty and risk management service.

We Care. We Help

We are currently looking for a full‑time in‑office Claims Administrator to join our WBI Home Warranty team in our Surrey office. In this role you will assist Claim Handlers and the Claims Department with day‑to‑day claim processing and administrative support, ensuring all claims are managed in accordance with applicable legislation, policy provisions, and company guidelines. The position requires strong communication skills, exceptional organizational skills, and attention to detail.

Duties and responsibilities will include but are not limited to the following tasks:

• Answer and direct phone calls, take messages, and respond to claim‑related inquiries and correspondence.
• Process incoming claims and assign files to Claim Handlers.
• Organize, update, and maintain claim files in accordance with established processes and procedures.
• Prepare claim‑related letters, memos, and documentation.
• Provide claims support to clients, homeowners, and other stakeholders.
• Offer administrative assistance to Claim Handlers and the Claims Department.
• Provide administrative support to other departments as needed.
• Assist with requesting and drafting inspection reports.
• Prepare meeting materials and take meeting minutes when required.
• Participate in work‑related functions and industry events.
• Maintain required insurance licensing in accordance with regulatory standards.

• 2–3 years of office experience.
• 2–3 years of data entry experience.
• Proficient in Microsoft Office, particularly Word and Excel.
• Level 1 insurance license preferred.
• Knowledge of a second language such as Punjabi, Hindi, Mandarin, or Cantonese is an asset.

• Exceptional attention to detail and accuracy.
• Ability to manage multiple tasks and perform effectively under pressure.
• Strong time‑management skills with the ability to prioritize competing demands.
• Advanced problem‑solving abilities and creative thinking.
• Collaborative team player in a fast‑paced environment.
• Excellent interpersonal skills.
• Strong organizational and planning capabilities.
• Clear and effective verbal and written communication skills.
• Demonstrates professional etiquette and conduct.

• The expected salary range for this position is $52,000 (no experience) to $60,000 (with experience) and will be impacted by factors such as the successful candidate's skills, experience, working location, and the specific position's business line, scope, and level.
• Company benefits program.

• Competitive salary and benefits program.
• Professional development training and courses.
• A great collaborative work environment.
• On‑site gym.
• Yoga/meditation room.
• We encourage staff health and wellness through on‑site resources and services to encourage and support this.

CA $52,000.00 – CA $60,000.00 annually.

We encourage applications from all qualified candidates.