Retail Store Manager - Burlington, WA

Job Description

Retail Store Manager - Burlington, WA (260059)

Retail Store Manager - Burlington, WA (260059)

The Retail Store Manager role requires meeting and exceeding client field expectations with overall store responsibility for store effectiveness and customer satisfaction. The Retail Store Manager must have excellent customer service skills, the ability to identify, hire, train and manage talent, and the ability to lead and develop others. The role requires strong performance management and coaching skills to enable ongoing development of retail Sales Reps.

This position manages both full- and part-time Mobile Advisors.

The starting salary for this role is at least $82,000 per year plus a monthly bonus. This role leads a team for 40 hours a week in-store, with time available for personal priorities outside of in-store hours.

• Manages all aspects of in-store execution within the assigned store, including staffing, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
• Establishes and maintains critical relationships with field leadership.
• Ensures strong relationships with the in-store team and field leadership to ensure communication continuity and adoption of directives.
• Manages and delivers required sales productivity and guest experience through representative performance management and 1-on-1 coaching.
• Ensures employee satisfaction through progressive employee engagement.
• Interviews and hires high-quality full- and part-time Sales Reps.
• Manages attrition through key performance indicators.
• Manages in-store performance to achieve all sales and customer service objectives.

• Works collaboratively with field sales leadership to achieve company objectives.
• Participates in regular field leadership meetings and provides regular reports to field leadership.
• Participates in and completes all required sales training personally and ensures all employees in-store are fully trained at all times.
• Provides feedback on current store performance, derives a plan of action for future progress, and ensures execution of that plan.
• Responsible for all hiring, training, and performance management of employees within the store.
• Makes all store-level hiring and termination decisions in collaboration with HR.
• Directly coaches and trains sales representatives within the store.

• High School Diploma required.
• 3–5 years of training, sales, account management, or related experience, and 2+ years of retail management experience required in the wireless industry.

• Specialty retail management experience required.
• Proven leadership as a store manager.
• Excellent verbal and written communication skills.
• High level of business acumen.
• Proven ability to train and develop subordinates.
• Flexibility to work weekends and travel when required.
• Ability to incent and drive Sales Representatives to perform and meet client expectations.
• Proficiency with MS Office (Word, Excel, PowerPoint).

• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.
• Ability to move around the store, assist customers, and maneuver merchandise when necessary.

Founded in 1995, Consumer Cellular is the first wireless provider built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular serves more than 4 million subscribers with affordable plans, popular phones and devices, and strong nationwide coverage, backed by 100% U.S.

-based customer support. Based in Scottsdale, AZ, with 3,000 employees across the U.S., Consumer Cellular has earned recognition as a highly awarded wireless brand for customer service. In 2024, Consumer Cellular was ranked #1 in network coverage and customer satisfaction by the American Customer Satisfaction Index (ACSI). The company has also been featured on the Inc. 5000 list twelve times. Consumer Cellular products are available nationwide through company-owned stores, online at , by phone, and at major retailers.

Connect with Consumer Cellular on social media for tutorials, features, and company news.

Minimum Salary: $71,400

Maximum Salary: $100,800

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary by location. Individual pay is based on skills, experience, and other relevant factors. Our Talent Acquisition team can answer additional questions as you move through the selection process. As part of our Total Rewards package, Consumer Cellular offers a broad range of health, life, voluntary benefits and other perks to support wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance…