Bilingual; Spanish-Speaking Front Desk Coordinator

Description

GLP Attorneys is the largest personal injury law firm in Washington State, serving the Pacific Northwest with more than 170 employees across 10 physical locations. We offer career growth, stability, and a supportive environment that promotes both personal and professional success.

Our firm is known for its professionalism, ethics, and expertise in handling serious personal injury cases, including automobile collisions, nursing home abuse, trucking accidents, wrongful death, and more. We are committed to serving diverse communities through employee‑led programs and events, and our attorneys and staff are passionate about providing skilled and compassionate advocacy for our clients.

At GLP Attorneys we foster a workplace where all individuals can thrive, and our core values of Commitment, Creativity, Compassion, Collaboration, and Community guide everything we do. Recognized multiple times with Best Places to Work and Best Of awards, GLP Attorneys is committed to creating an exceptional workplace culture where employees feel valued and supported.

GLP Attorneys is seeking a Bilingual (Spanish‑speaking) Front Desk Coordinator to support our North Washington Region. This is a full‑time, in‑office position based in our Burlington office. The Front Desk Coordinator plays a vital role in the day‑to‑day operations of the North Washington region by providing clerical, record‑keeping, and customer service support. Serving as the first point of contact for the office, this role acts as a central resource for employees, clients, guests, vendors, and visitors, ensuring a professional and welcoming experience for all.

This position follows a standard schedule of Monday through Friday, 8:00 AM to 5:00 PM.

• Serve as the primary front desk point of contact by welcoming and assisting clients, visitors, vendors, and guests in a professional and friendly manner.
• Assist Spanish‑speaking clients by translating phone calls and in‑person communications as needed.
• Answer, screen, and route incoming phone calls and emails promptly and professionally.
• Schedule appointments, referrals, and assist with coordinating calendars as needed.
• Receive, review, organize, scan, and distribute incoming mail and correspondence.
• Prepare and handle outgoing mail, including routine mail drop‑offs.
• Perform general data entry, scanning, filing, and file closing tasks in accordance with firm procedures.
• Maintain conference rooms, lobby, kitchen areas, restrooms, refrigerators, and shared office spaces to ensure they remain clean, organized, and properly stocked.
• Support administrative tasks for the office, which may include scanning files, organizing records, and assisting with general office operations.
• Assist with office events, programs, and other responsibilities as assigned to support the effective operation of the office.

• High school diploma required; advanced education desired.
• Previous experience in a professional office setting is highly desired.
• Prior experience in plaintiffs’ personal injury law is preferred.
• Previous clerical or front desk experience is preferred.
• Strong customer service skills with a positive, professional, can‑do attitude.
• Excellent verbal and written communication skills.
• Comfort communicating with clients, healthcare providers, and insurance companies by phone and email.
• Typing proficiency of at least 50 words per minute.
• Ability to proofread legal documents accurately.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Basic understanding of office equipment and clerical systems such as record‑keeping and filing.
• Strong organizational skills with the ability to prioritize tasks and manage competing deadlines.
• Ability to work independently while contributing effectively to a collaborative team environment.
• Understanding of confidentiality requirements and professionalism in a legal setting.
• Must be bilingual (Spanish‑speaking).

The hourly base pay range for this position is $23.00 to $25.00 per hour. Compensation is determined using local, national, and industry‑specific data and is based on location,…