Service Technician

Burlington Telecom is a leading provider of FTTH (Fiber‑To‑The‑Home) broadband services to residential and business customers. As our company continues to grow, we are seeking skilled Service Technicians to join our team. Working as a Service Technician for an FTTH broadband provider is an exciting and rewarding opportunity that offers a unique blend of technical challenges, customer interaction, and career growth.

In this role you will be at the forefront of cutting‑edge technology, ensuring customers stay connected seamlessly while contributing to the growth of a high‑demand industry.

Job Type: Full‑time

Rate: $22‑$27 per hour plus on‑call and overtime pay if applicable

Location:

Burlington, VT

• Install, connect, troubleshoot, repair, and configure FTTH equipment and services at residential and commercial customer locations.
• Ensure that installations follow company standards and customer requirements.
• Test and verify that broadband services are functioning correctly.
• Locate and resolve issues within the broadband system, replacing or repairing defective equipment, and ensuring proper craftsmanship and care for fiber‑optic components and network.
• Troubleshoot and diagnose connectivity issues and equipment malfunctions.
• Perform repairs and maintenance on FTTH infrastructure, including optical network terminals (ONTs), routers, and related equipment.
• Replace or upgrade faulty components or equipment to ensure reliable service.
• Provide excellent customer service by addressing inquiries and resolving technical issues.
• Educate customers on the services being provided, instruct them on proper equipment use, propose solutions, and describe advantages and additional services.
• Conduct regular testing and quality assurance checks on the FTTH network to ensure optimal performance and reliability.
• Monitor network performance and address any issues promptly.
• Maintain accurate records of service calls, installations, repairs, and customer interactions.
• Update customer account information and service records as required.
• Maintain a professional company image through proper appearance, demeanor, driving habits, and customer interactions.
• Adhere to safety protocols and guidelines to ensure a safe working environment for yourself and others.
• Stay up to date with the latest FTTH technology and best practices through company‑provided ongoing training and certification programs.
• Effectively troubleshoot and solve technical problems related to FTTH services and equipment.
• Use diagnostic tools and equipment to identify and resolve issues.

• Valid and clean driver’s license
• High school diploma or GED equivalent
• Ability to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation
• Ability to locate and mark underground services utilizing test equipment, prints, and database mapping software
• Knowledge and experience splicing and repairing fiber
• Knowledge and experience working with electronics, DC power, and fiber‑optic equipment
• Ability to operate small hand tools, power tools, and test equipment properly
• Ability to work independently and plan projects to completion
• Strong computer skills in Word and Excel
• Ability to accurately measure distances using tapes or other measuring devices
• Ability to differentiate between different sizes and colors of wires/cables
• Ability to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms
• Knowledge of and compliance with OSHA, FCC, NEC, and local ordinances
• 1–2 years of CATV or other relevant technical/electronic experience
• Good customer relations and communication skills are required

• Family medical (3 plans to choose from), dental, and vision
• Company‑funded HSA
• Company‑paid short‑term disability
• Company‑paid long‑term disability with voluntary option
• Company‑paid parental leave
• Company‑paid life insurance and voluntary policies
• 401(k) with generous company match
• Paid time off
• Volunteer paid time off
• Paid holidays

You'll be joining an award‑winning company that cares about giving back to the community. We provide an environment that encourages employees to nurture…