Service Technician

Champlain Broadband
Burlington Telecom
200 Church St
Burlington, VT 05401, USA

Burlington Telecom is a leading provider of delivering FTTH (Fiber-To-The-Home) Broadband services to both residential and business customers. As our company continues to grow, we are seeking skilled Service Technicians to join our team. Working as a Service Technician for a Fiber-to-the-Home (FTTH) broadband provider is an exciting and rewarding opportunity that offers a unique blend of technical challenges, customer interaction, and career growth.

In this role, you'll find yourself on the forefront of cutting-edge technology, ensuring that customers stay connected seamlessly while contributing to the growth of a high-demand industry. Apply today for a chance to join Burlington Telecom!

Job Type: Full-time

Rate: $22-$27/hour plus on call and overtime pay if applicable

Location: Burlington, VT

Primary

Responsibilities Include:

• Install, connect, troubleshoot, repair, and configure FTTH equipment and services at residential and commercial customer locations.
• Ensure that the installation follows company standards and customer requirements.
• Test and verify that the broadband services are functioning correctly.
• Test and locate trouble within the broadband system, replace or repair defective equipment, and ensure proper craftsmanship and care for Fiber Optic components and network.
• Troubleshoot and diagnose connectivity issues and equipment malfunctions.
• Perform repairs and maintenance on FTTH infrastructure, including optical network terminals (ONTs), routers, and related equipment.
• Replace or upgrade faulty components or equipment to ensure reliable service.
• Provide excellent customer service by addressing customer inquiries and resolving technical issues.
• Educate customers on the services being provided, instruct them on the proper use of equipment, propose solutions, and describe the advantages of and sell additional services.
• Conduct regular testing and quality assurance checks on the FTTH network to ensure optimal performance and reliability.
• Monitor network performance and address any issues promptly.
• Maintain accurate records of service calls, installations, repairs, and customer interactions.
• Update customer account information and service records as required.
• Maintain an appropriate and professional image of the company through personal appearance, demeanor, driving habits, and interactions with customers.
• Adhere to safety protocols and guidelines to ensure a safe working environment for yourself and others.
• Stay up to date with the latest FTTH technology and best practices through company provided ongoing technical training and certification programs.
• Effectively troubleshoot and solve technical problems related to FTTH services and equipment.
• Use diagnostic tools and equipment to identify and resolve issues.

The successful Service Technician will have:

• Valid and Clean Driver’s License
• High school diploma or GED equivalent
• Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation
• Able to locate and mark underground services utilizing test equipment, prints, and database mapping software
• Knowledge and experience splicing and repairing fiber
• Knowledge and experience working with electronics, DC power, and fiber optic equipment
• Able to properly operate small hand tools, power tools, and test equipment
• Able to work independently and plan to complete projects
• Strong computer skills in Word and Excel
• Able to accurately measure distances using tapes or other measuring devices
• Able to differentiate between different sizes and colors of wires/cables
• Ability to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms
• Knowledge of and ability to comply with all OSHA, FCC, NEC, and local ordinances.
• 1–2 years of CATV or other relevant technical/electronic experience
• Good customer relations and communication skills are required.
• Family Medical (3 plans to choose from), Dental and Vision
• Company funded HSA
• Company Paid Short Term Disability
• Company Paid Long Term Disability with Voluntary option
• Company Paid Parental Leave
• Company Paid Life as well as…