Residential Sales Advisor

Overview

The Sales Advisor
, for the residential customer base, is responsible for selling VGS products & services through lead generation, educating prospects on products & services via phone calls, in person connections, trainings and presentations, while providing exceptional customer service. Working closely with the Residential Programs Supervisor, product & service offerings, both existing and new, will require delivery through innovative solutions to meet Vermonters’ energy needs and VGS’s revenue and climate goals.

The Residential Equipment Sales Advisor plays an important role in the company by meeting the evolving energy needs of our customers and achieving VGS’s climate goals. The individual in this role will be responsible for advising current and prospective VGS customers on their whole home energy needs. This will include selling VGS products and services through lead generation, phone calls, in person connections, community networking, events, trade shows, and other sales and relationship building opportunities.

They apply their exceptional relationship, technical skills, and passion about the energy future to deliver excellent customer service.

This position primarily provides technical assistance, promotion, and marketing of VGS programs to new and existing customers, including natural gas service, energy efficiency programs as well as new and existing product and service offerings. The best Sales Advisor is adaptive to a fast-paced environment, self-motivated and genuinely passionate about the energy future of Vermont.

• Proactively generate leads with residential customers and supports the commercial & residential new construction, when needed or requested.
• Follow-up on stalled leads.
• Develop and maintain positive working relationships with new and existing residential customers, heating contractors, and when applicable, builders, architects, and consulting engineers.
• Provide high quality customer service: asks questions, understands concerns, and develops creative, effective solutions to meet customers’ needs.
• Expand market opportunities, consistent with the company’s growth goals and objectives.
• Responsible for preparing customer contracts and cost estimates for new service, sale, equipment rental/installation, and respond timely to customer questions regarding VGS services.
• Assess customer equipment to insure proper and safe use.
• Promote VGS Energy Efficiency programs, marketing, service programs, and other programs to customers.
• Maintain knowledge of new natural gas residential thermal equipment and installation procedures, competitor fuel pricing, equipment operating costs and specifications, as well as VGS and National Gas Code regulations (training is available).
• Leverage technology to make the customer education and sign-up process easy, seamless, and effective.
• Track all sales activity and customer interactions utilizing Salesforce to keep customer information current and transparent to the entire team.
• Other duties as may be required or requested.

• Ability to work effectively in a fluctuating environment balancing a variety of tasks such as managing customer communications, Salesforce, training, and process-improvement projects.
• Possess a friendly and positive attitude; excellent with people and able to balance the needs of the customer and the company.
• They possess project management skills with an attention to detail.
• Ensure excellent service standards, solicit customer feedback and work to maintain high customer satisfaction.
• Able to meet or exceed goals as set individually and at the company level.
• Ability to work successfully in a remote capacity.
• Possess negotiating skills, with the ability to get customers to come to the Company’s terms.
• Ability to analyze and problem solve with provided information to resolve customer situations to meet/exceed customers’ expectations.
• Organized with a high degree of attention to detail and accuracy in working with customer information.
• High degree of professional persistence, especially with regards to follow-up both internally and externally.
• Clea…