Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block.

At H&R Block, we believe in the power of people helping people. We strive for a high performing, connected culture where everyone belongs and we continuously improve our business through Block Next, focusing on innovation, client experience, and sustainable growth.

Note:

This role is not remote and requires in-person work. A flexible part-time schedule begins in the fall to prepare for the busy tax season; from January to April, transition to full-time with evening and weekend hours as needed.

Responsibilities include leading three H&R Block tax offices and developing customer-centric teams to accelerate seasonal tax business.

• Provide leadership over three H&R Block tax offices and direct the customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three offices.
• Lead daily team meetings, communicate essential information, and manage associate work schedules and timekeeping across all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment (if applicable).

• People management experience with the ability to grow and develop associates.
• Aptitude for executing growth plans and fostering a growth-oriented culture.
• Strong decision-making, judgment, and ability to perform in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and address performance concerns with support from the Associate Relations Center.
• Build an engaging team environment across offices through training and coaching.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create schedules and ensure accurate timekeeping and labor management across all offices.
• Travel between offices as required.

• Employee Assistance Program with Health Advocate
• Wellbeing program (Better You)
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401k, Employee Stock Purchase Plan (additional eligibility requirements)
• Details at

Pay range: $15.00 - $40.00 per hour. Local minimum wage laws apply. Pay decisions depend on experience, education, skills, and location. Eligible employees may participate in incentive plans and benefits described above.

• Full-time

• Not Applicable