Citizens Branch Manager

Overview

Citizens has partnered with iHire to reach top talent for their opening below. Check it out and apply via iHireRetail today!

• Lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.
• Spearhead branch performance, sales growth, and an outstanding colleague and customer experience.
• Leverage inspirational leadership, collaborative partnerships, and sound operational practices to create and sustain a strong customer-centric culture.
• Coach and develop team members to achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.
• Act as a visible and engaged brand ambassador, connecting with the local community to cultivate new customer relationships and deepen existing ones.
• In a digital-first environment, promote the accessible use of mobile and online banking platforms.
• Communicate business priorities clearly to energize and empower colleagues to execute with confidence; guide decision-making with financial acumen and strategic insights.
• Direct all colleague and sales activities to meet and exceed key targets.

• Required Qualifications
• High School diploma or equivalent required
• Leadership experience with proven ability to coach and develop to drive sales excellence, ensure world-class customer service, and maintain operational integrity in a high-volume branch environment
• 4 years of sales management experience in Retail or Branch Banking
• Track record of achieving sales goals, deadlines, and branch goals in a profit and loss environment
• Drive an exceptional customer experience validated through customer satisfaction surveys
• Maintain strong partnerships with community and civic organizations
• Must meet and comply with all requirements of the SAFE Act, including successful background checks and obtaining a unique identifier from the NMLS

• Preferred Qualifications
• Associates or Bachelor’s degree preferred
• Retail banking
• Talent sourcing and assessment

• Hours per Week: 40
• Work Schedule:
  
  Varies with branch needs and may include weekends and evenings

The salary range for this position is $81,000-$110,000 per year. Actual pay is based on factors including location, skills and experience. We offer competitive pay and benefits, including medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, and wellness programs. Citizens’ paid time off policy exceeds local and state mandatory requirements. For an overview of benefits, visit the company site.

Some job boards use jobseeker-reported data to estimate salary ranges. If you apply and qualify, a recruiter will discuss accurate pay guidance.

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants without regard to age, ancestry, color, citizenship, disability, disability history, ethnicity, gender, gender identity or expression, genetic information, marital status, medical condition, military or veteran status, national origin, pregnancy, or any other category protected by law. We are committed to fostering an inclusive culture and expect all colleagues to be treated with respect and professionalism.

Employment decisions are based on merit, qualifications, performance and capability.

Citizens offers a customer-centric culture focused on helping customers and giving back to local communities. You’ll be part of a supportive, collaborative workforce with access to training and tools to accelerate potential and career growth.

Any offer of employment is conditioned upon successful completion of a background check, which may include initial credit, motor vehicle record, public record, employment verification, and criminal background checks. The results are reviewed in compliance with legal requirements and the nature of the background history and the role offered.